Cookie Policy – Language

  • Resolved cstoll

    (@cstoll)


    3 years, 7 months ago

    Hi,

    I’m having an issue with the automatically generated cookie policy page.

    The whole site works fine and the language is set to English (we are using WPML for Spanish content, but haven’t created a translated page for this one yet). However, under “Miscellaneous” cookies, text is inexplicably displayed in Spanish as seen here:

    https://ibb.co/PW5VLwr

    How could we fix that?

    Thank you in advance!

    All the best,
    Christina

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @cstoll,

    Please go to the wizard – cookies – cookie descriptions and sync the cookies with English as a language in the dropdown (above the cookie descriptions).

    regards Aert

    Plugin Contributor jarnovos

    (@jarnovos)

    Hello @cstoll,

    Did @aahulsebos’s suggestion help solve your issue? Let us know if there is anything we can do to assist further.

    Kind regards,
    Jarno

    Thread Starter cstoll

    (@cstoll)

    Hi,

    thank you for your reply!

    I’ve synced and now it displays “Statistics” in addition to Spanish, but I guess this could be due to those cookies not being included in the cookie database?

    Should I just manually override the Spanish text for now until maybe later on they’ll be included?

    https://ibb.co/VpsxbBv
    https://ibb.co/9WKDJyC

    Plugin Contributor jarnovos

    (@jarnovos)

    Hello @cstoll,

    I’ve been trying to reproduce this behaviour locally with WPML installed, but haven’t been able to. Would it be possible for you to share a link to the Website/Cookie Policy in question, so we can investigate?

    If you don’t want to share it publicly, you can send us a ticket through complianz.io/support/ and skip the license check.

    Kind regards,
    Jarno

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @cstoll,

    Has your issue already been solved? Most of the times, doing a re-scan for cookies & re-sync with CookieDatabase (make sure Cookies in English is selected in the dropdown menu) should fix this.

    I’m closing the thread for now as it has become inactive, but feel free to reach out if you have any further questions.

    Kind regards,
    Jarno

    Thread Starter cstoll

    (@cstoll)

    Hi,

    sorry for the late reply to this – I tried syncing with English on again, but not much changed, except that it now says “Statistics” alongside “Estadisticas”:

    https://ibb.co/FgLcrnT
    https://ibb.co/tK9N7jb

    Here’s the URL to the cookie policy: https://boost.hearring.com/cookie-policy-eu/

    Thank you!

    All the best,
    Christina

    Thread Starter cstoll

    (@cstoll)

    Hi,

    would you have any suggestions as to how to resolve this issue for us?

    Thank you!

    All the best,
    Christina

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @cstoll,

    We are still investigating this issue, but haven’t been able to reproduce the exact problem yet. I hope to be able to provide a solution soon.

    Kind regards,
    Jarno

    Thread Starter cstoll

    (@cstoll)

    Hi,

    thanks for the reply!

    For now, I guess I’ll just manually override the Spanish text with English then.

    FYI, I’ve reinstated password protection for our site again, as it’s not launched yet.
    Let me know if you need access to it again.

    Thanks!

    All the best,
    Christina

    Plugin Contributor jarnovos

    (@jarnovos)

    Hello @cstoll,

    Thank you for the update.

    The fix for this issue is being completed as we speak, and should be shipped with the next update.

    Kind regards,
    Jarno

    Thread Starter cstoll

    (@cstoll)

    Looking forward to it, thank you!

    All the best,
    Christina

Viewing 11 replies - 1 through 11 (of 11 total)
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