$.cookie is not a function for exit popup

  • I am on WP 5.0 with storefront theme. When I check the On Exit Only checkbox – nothing happens on front and the console shows $.cookie is not a function for exit popup about 40 times. On 1.4.13

    • This topic was modified 5 years, 11 months ago by cyberwombat.
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  • Hi @cyberwombat,

    I’m really so sorry for the delay in response. We were trying to reproduce this issue but we are not so that took a bit long in getting back to you here.

    We’re sorry that you’re having trouble – I think that we can help. There appears to be a conflict between the plugins and/or themes that you have installed, as we’ve not received reports of this issue from other users/customers. Additionally, we attempted to reproduce this issue using our testing environment and things are working as expected. Please try the following debug steps:

    1. Disable all plugins with the exception of WooCommerce and Offer for WooCommerce, and determine whether or not the issue is still occurring
    2. Re-enable additional plugins one by one, testing after each add-on is enabled, in order to find the culprit

    If, after disabling all additional plugins, you are still seeing the same issue, then switch to basic twenty theme with both WooCommerce and Offers for WooCommerce enabled and then check once again.

    Please follow these steps and let us know your results.

    Thank you!

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