Cookie Consent won’t go away after clicking

  • Resolved giselleaguiar

    (@giselleaguiar)


    3 years, 3 months ago

    I think this started happening with the latest update (5.8). The cookie acceptance banner won’t go away even after clicking it. I tried adding the widget again, but it comes up twice. The top one goes away when clicked, but the old one is still there and won’t go away. I have not made any changes to anything related to this widget.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    I don’t see Complianz on your site at the moment. I do see two banners from another plugin on top of each other. To be able to help you with Complianz I’ll need to see it live, without any other banner plugins active.

    In most cases it helps if you clear your browser cache.

    Thread Starter giselleaguiar

    (@giselleaguiar)

    I don’t have Complianz. I’m using the JetPack extra widgets. It’s in one of footers. Am I in the wrong plugin. I can’t seem to find any other one with this problem that’s recent.

    • This reply was modified 3 years, 3 months ago by giselleaguiar.
    Thread Starter giselleaguiar

    (@giselleaguiar)

    Never mind. I’m just going to disable it.

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    Yes, as this is the Complianz support forum, we can’t help you with issues with other plugins.

    If you install Complianz we’re happy to help with any issue you might encounter.

Viewing 4 replies - 1 through 4 (of 4 total)
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