Cookie consent button not respoding on a first click

  • Resolved mufimufin

    (@mufimufin)


    6 years, 9 months ago

    Hi, first of all – great plugin!

    I am often facing issues where the cookie consent button does not respond on the first click, but I need to hit it twice before it disappears.

    I have already tried the option to load it in the header instead of footer, but that did not helped. The same behaviour was reproduced on two different websites and templates.

    The website is loaded when the consent is shown and users might be confused by this behaviour.

    Thanks in advance for any help.

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Author Nicola Modugno

    (@shark986)

    Hello @mufimufin,
    excuse me for the late reply and thank you for posting..

    Could you tell me the sites on which you are facing these issues?
    This will allow me to make some checks.

    You could write to dev[at]smartcookiekit[dot]com or reply to this post.

    Thank you, Nicola.

    Thread Starter mufimufin

    (@mufimufin)

    I have tried to send an email, but it was not delivered (your server returned it). Do you have any other email address, please?

    Plugin Author Nicola Modugno

    (@shark986)

    I found a DNS related problem for the mail service… Could you try with the temporary dev[at]nicolamodugno[dot]it please?

    Thread Starter mufimufin

    (@mufimufin)

    You should have it in your mailbox. Thanks.

    Plugin Author Nicola Modugno

    (@shark986)

    Nothing @mufimufin ..
    Let’s try to shark986[at]gmail[dot]com please

    Thread Starter mufimufin

    (@mufimufin)

    Done.

    Plugin Author Nicola Modugno

    (@shark986)

    Hello @mufimufin!
    Could you check if the new version of the plugin solves the “timing” problem you initially reported?
    Thank you!
    Nicola

    Thread Starter mufimufin

    (@mufimufin)

    Hi,

    unfortunately still the same problem.

    STR:
    Open the page
    Try to click on the button right away (its not disabled)
    Click 4-5 times => nothing happens
    Page is fully loaded => next click works

    I have the header option checked, so the code should be loaded first.

    Regards

    Plugin Author Nicola Modugno

    (@shark986)

    @mufimufin have you updated the plugin?

    Thread Starter mufimufin

    (@mufimufin)

    Yes I did.

    Plugin Author Nicola Modugno

    (@shark986)

    @mufimufin I see the old banner on the site…
    Did you disable the “legacy mode” of the plugin?
    Please be sure to clear site cache..

    Thread Starter mufimufin

    (@mufimufin)

    Cache was cleared as well.

    I have not disabled the legacy mode. Its disabled now and the behaviour described within this ticket is better.

    It also seems that many things are different now and I will have to reconfigure the look and feel (incl. text content) from the scratch.

    Thread Starter mufimufin

    (@mufimufin)

    Since I have many WordPress sites – this means that I should not update the plugin there unless I want to reconfigure everything manually tomorrow (25.5), right?

    Also is there any option how to get rid of that green bar after the user confirms that he wants cookies to be used on the website? I have not found such option in the plugin settings.

    Thank you for the great service!

    • This reply was modified 6 years, 6 months ago by mufimufin.
    • This reply was modified 6 years, 6 months ago by mufimufin.
    Plugin Author Nicola Modugno

    (@shark986)

    I did the “legacy mode” to run the old configuration.

    Since the update process will be after the 25, yes you are right.

    Thread Starter mufimufin

    (@mufimufin)

    Thanks, what about the cookie settings button – can it be hidden under some conditions? I do not want to bother the user if he confirms the consent. He can still delete cookies. Some checkbox in the admin area would be nice.

Viewing 15 replies - 1 through 15 (of 16 total)
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