Cookie Box not Showing

  • Resolved Joe Jacks

    (@pixeljack)


    1 year, 12 months ago

    Hello,

    I’m having issues getting the cookie box to display on a clients site.

    For some reason it’s just not displaying, and inspecting the console there aren’t any errors shown.

    I’ve tried on multiple browsers, devices, private windows, etc. all not showing the banner.

    Thanks for your help and suggestions.

    Kind regards,

    Joe

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    HI @pixeljack ,

    Greetings from CookieYes!

    Your site seems to be optimised using an optimisation plugin. We suggest excluding our plugin JS/CSS from the optimisation to resolve the issue. You can exclude the below files.

    Javascript

    Cli_Data
    cli_cookiebar_settings
    ccpa_data
    /cookie-law-info-public.js
    /cookie-law-info-ccpa.js

    CSS

    /cookie-law-info-public.css
    /cookie-law-info-gdpr.css
    /cookie-law-info-table.css

    Thread Starter Joe Jacks

    (@pixeljack)

    Hey @cookieyesteam,

    Yep – you’ve nailed it. That was the issue, litespeed cache appeared to be conflicting with your Plugin. I disabled some of the JS and CSS elements and it’s now working perfectly.

    Thanks for your support.

    Kind regards,

    Joe

Viewing 2 replies - 1 through 2 (of 2 total)
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