Cookie being ignored

  • Resolved bsthp

    (@bsthp)


    4 years, 8 months ago

    Bit of an odd one here and wonder if anyone can help. The pop-up works, in as much, it displays and sets a Cookie. However, when you shut the Cookie and move to another page, it appears again. Move back to the original page, and it appears again. Checked all the settings and they all seem fine.

    • This topic was modified 4 years, 8 months ago by bsthp.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter bsthp

    (@bsthp)

    If of any help, Website Error log showing;

    https://www.wolfsonassociates.co.uk [Thu Mar 19 15:20:16 2020] [error] [client 82.27.57.158:0] AH01071: Got error ‘PHP message: PHP Warning: Creating default object from empty value in /home/sites/10b/7/7fc8bd0469/public_html/wp-content/plugins/popup-maker/includes/pum-sdk/freemius/start.php on line 74\n’

    • This reply was modified 4 years, 8 months ago by bsthp.
    Maria T

    (@mariatogonon)

    Hello @bsthp, sorry to hear that you are experiencing this.

    Please be advised:?another important setting?is that you will need to set the?cookie name?to the?Trigger?settings to be able to make it work. See this screenshot from my test site:?https://share.getcloudapp.com/o0uQNWrv
    ?
    ?If you have set that up correctly, then may I ask, do you have any caching plugins active on your site? If so, then please could you try to purge/clear all caching plugin and browsers cache to see if that helps you with your issue?
    ?
    ?Additionally, you can check out this documentation regarding?Why My Popup Keeps Opening. This might help you with your problem.

    If that helps, then we would very much appreciate it if you could quickly?rate the plugin, just to help us spread the word.

    Otherwise, for us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check out this link:?https://wppopupmaker.com/support/?Thank you.

    Thread Starter bsthp

    (@bsthp)

    Maria, thanks for getting back. Issue is fixed. I had installed a Cookie Control system and forgot to add the pop-up cookie to the list of essential cookies i.e. I had to whitelist it. Thanks again for your prompt reply.

    Maria T

    (@mariatogonon)

    Hey @bsthp – thanks for letting us know and we’re glad to hear that your issue is already resolved now. Have a great weekend!

Viewing 4 replies - 1 through 4 (of 4 total)
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