Cookie banner not working on Chrome

  • Resolved grayfishdesign

    (@grayfishdesign)


    1 year, 9 months ago

    My cookie banner is working perfectly fine on Safari on Mac OS Ventura, but not showing up (also the manage cookies button at the bottom not) on Chrome Mac OS.

    On chrome, for example it does block my WP Go Maps map, and it will work when clicking to enable it, but it will show it again when refreshing, and then not work. So the map won’t load.

    Please help me fix this.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter grayfishdesign

    (@grayfishdesign)

    I fixed it. Apparently Chrome has a “Do not track” feature that I could turn off. This fixed the issue, but please @complianz fix this, as a lot of people will have this turned on.

    https://support.google.com/chrome/answer/2790761?hl=en&co=GENIE.Platform%3DDesktop

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @grayfishdesign,

    You probably have the option “Respect Do Not Track settings in browsers” enabled in the plugin, found under Wizard > General > Security & Consent.

    Meaning that if the plugin detects a Do Not Track signal from the browser (which browsers such as Firefox have enabled by default), the plugin will automatically assume all your cookie preferences to be “denied”, and doesn’t display a banner as a result.

    Disabling that option in Complianz, or disabling the “Send a Do Not Track” option in your browser like you had already done., will resolve this behavior and cause the banner to appear.

    Kind regards, Jarno

    Thread Starter grayfishdesign

    (@grayfishdesign)

    @jarnovos thanks! That works, amazing.

    Also worked for me deactivate that setting ??

Viewing 4 replies - 1 through 4 (of 4 total)
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