Cookie Banner not showing up

  • Resolved danbooth

    (@danbooth)


    2 years, 4 months ago

    Hi, I’ve completed the wizard, but the Complianz Cookie banner is not showing up. I’ve used Complianz on other sites before without any problems (it’s a great plugin never had any issues before!).

    On the dashboard the three bullets are all green (cookie banner, cookie blocker, and placeholders).

    I’ve been through the steps in this article, but still no banner:
    https://complianz.io/cookie-banner-does-not-appear/

    Other info…

    – I’m using Complianz to install Google Analytics, and have set “Do you want to ask consent for statistics?” to ‘Yes’. So I would expect the banner to be displayed.

    – Under services I’ve enabled the placeholder for Youtube, but that isn’t working either. The Youtube videos are loaded normally without a placeholder.

    – I tried deleting Complianz (and it’s data), then re-installed it and went through the wizard again. The banner still doesn’t show up.

    – Have tried viewing the site in a private browser window

    Do you have any thought or suggestions? I’m not sure what else I can try.

    Could it be a bug?

    Many thanks,
    Dan

    • This topic was modified 2 years, 4 months ago by danbooth.
    • This topic was modified 2 years, 4 months ago by danbooth.
    • This topic was modified 2 years, 4 months ago by danbooth.
    • This topic was modified 2 years, 4 months ago by danbooth.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter danbooth

    (@danbooth)

    Solved it!

    I disabled all plugins except for Complianz. The banner then showed up, so I knew it was some kind of plugin conflict.

    I narrowed it down to Elementor Pro. The culprit turned out to be a script I was using to disable Elementor’s local storage ‘cookie'(https://github.com/elementor/elementor/issues/7151#issuecomment-518016137).

    I deleted the script and the banner started working.

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    Hi @danbooth,

    Glad to hear you resolved the issue. Reading the thread you mentioned, the code you use to get rid of the elementor localstorage is a bit brute force: it just clears all local and session storage (not only Elementor), regardless of if the stored data is functional or not.

    This is also what has caused your issue.

    An alternative for this could be to enable “consent per service” in Complianz/wizard/consent/services.

    The ‘elementor’ localstorage item is categorised as anonymous statistics data. https://cookiedatabase.org/cookie/elementor/elementor/

    This means that with “consent per service” enabled, the cookie shredder will clear this specific item if the user has not consented to statistics.

    Thread Starter danbooth

    (@danbooth)

    Hi Rogier,

    thanks for the info about “consent per service” – much appreciated. I’ll take a look at that.

    I have a quick question on another matter…

    Is there a way to change the default placeholder text displayed on Youtube videos?

    I’ve been looking through the settings, but haven’t found an option to change it. I’m probably just not looking in the wrong place!

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @danbooth,

    You can change this text under Complianz > Settings > General > Blocked content text.

    Kind regards,
    Jarno

    Thread Starter danbooth

    (@danbooth)

    Thanks @jarnovos – much appreciated!

Viewing 5 replies - 1 through 5 (of 5 total)
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