• Resolved anavazquez

    (@anavazquez)


    Hi, the cookie banner does′t appear in my web. I have already clear the wordpress cache. Thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hello @anavazquez,

    Am I correct in saying that this concerns the /blog/ subdomain of that website? Because it seems like jQuery is not enqueued on the page that appears when visiting the main domain. This seems like a page that is separate from the /blog/ WordPress site.

    In any case, concerning the /blog/ subdomain: the most likely reason for the Cookie Banner not appearing is because your site does not need one. Functional cookies don’t require the consent of the user as they are only placed for performance purposes.

    Please refer to our article Is a Cookie consent banner required? for more information on why your site does not require a banner. If you wish to force show a Cookie Banner, even when not required: Display Cookie banner even when not required

    Hope this clarifies.
    Kind regards,
    Jarno

    Plugin Contributor jarnovos

    (@jarnovos)

    Hello @anavazquez,

    Any updates regarding this? I’d be glad to provide further assistance with the configuration the plugin, just let me know.

    Kind regards
    Jarno

    Thread Starter anavazquez

    (@anavazquez)

    Hi Jarno,
    Thank you for your help.
    I would like that the cookie banner appears in every pages of the site, not only on blog page.

    I would like to force show the cookie banner, even when not required, but I can not find the way. Could you please help me?

    Thanks!

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @anavazquez,

    In order to help you, I would need to know a bit more about your setup.

    Is this a multisite installation? Because the /blog/ subdomain seems to be a different WordPress installation than the main page, which looks different from a usual WordPress installation.

    Kind regards,
    Jarno

    Functional cookies don’t require the consent of the user as they are only placed for performance purposes.

    But the GDPR recommend to advice the usage of cookies.
    It’s a shame to have to program a filter to force the cookie banner when the site uses only functionnal cookies.

    The text, translated from french :

    The Commission notes that article 82 of the Data Protection Act does not require users to be informed of the existence of read and write operations not subject to prior consent. For example, the use by a website of a language preference cookie that only stores a value indicating the user’s preferred language is likely to be covered by the exemption and does not constitute processing of personal data subject to the GDPR. However, in order to ensure full and complete transparency on these operations, the Commission recommends that users also be informed of the existence of these tracers and their purposes by including, for example, a notice concerning them in the confidentiality policy.

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @anavazquez,

    I’m closing the thread for now as it has become inactive. You could try temporarily reverting to the default theme as I suspect this to be the most-likely cause for the Cookie Banner not appearing. If this does not solve the issue, you can always reach out to us, either on this forum or by opening a support ticket on https://complianz.io/support.

    If you open a support ticket with us, perhaps you can also attach an export of your settings/your theme files, so we can investigate further.

    Kind regards,
    Jarno

Viewing 6 replies - 1 through 6 (of 6 total)
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