Converted WEBP images are not shown on Iphone devices

Hi @back5907!

This is Joseph from Imagify, and I’ll gladly assist you here!

Unfortunately, I am unable to reproduce this in my testing. I tested even down to iPhone 8 and 6, but on my end, the images seem to be displaying using fallback JPG or PNG images. Here are screenshots of what I’m seeing: https://www.dropbox.com/sh/1nhxxc81aziu2xb/AADTRR6fGC9QsBSiSgRuO9STa?dl=0

Is there any chance you have WebP disabled currently? I’m not seeing WebP images on the page at the moment, just JPG and PNG.

One general thing we can recommend to fix these issues with WebP display, is to try changing from the “Use <picture> tags” option to the “Use rewrite rules” option in Imagify’s settings.

Let me know if the above fixes the issue for you. If not we can keep looking for a solution, but it may be helpful to view a page while WebP is enabled to get more information about why this could be happening for you.

Best regards,

Joseph

hi, i disabled the plugins。because not working on mobile device. I’m using it. “Use rewrite rules” Still not working. , and if there’s no solution I can return ?
thanks

• This reply was modified 4 years, 6 months ago by back5907.
• This reply was modified 4 years, 6 months ago by back5907.
• This reply was modified 4 years, 6 months ago by back5907.

Hey @back5907,

We are having our developers look further into this issue for you. I will report back as soon as we are able to discover anything.

If we cannot resolve this for you, we will definitely provide a refund. If you’d like that processed at any time, please open a private ticket with us using our contact form to make the request.

Best regards,

Joseph

>> I’m a paid member <<

Because you’re using a commercial plugin, please use their official support channel. We feel they are best equipped to support their products.

https://imagify.io/

Commercial products are not supported in these forums.

Just to provide some additional info for any others experiencing some images not being displayed on iPhone devices or in Safari browsers while using Imagify’s “Use rewrite rules” option to display WebP images. This option will result in similar issues for any sites using Cloudflare or other types of caching such as LiteSpeed Cache, Varnish, or Nginx caching. In these cases, we recommend using Imagify’s “Use rewrite rules” option instead to display WebP images.

It is at times the case that neither option can work for some users. Below is a list of all the limitations of each option.

Reasons “Use <picture> tags” option will not work properly:
? Background images defined in CSS code
? Theme loads HTML elements after Imagify crawls source code to apply WebP markup
? No WebP version of image (check by appending “.webp” to its URL)
? Images hosted externally (not on your server)

Situations where “Use rewrite rules” option will not work properly:
? You’re using a CDN, Cloudflare, Varnish or some other caches
? Images hosted externally (not on your server) so they can’t be rewritten
? No WebP version of image (check by appending “.webp” to its URL)
? You are on NGINX server and didn’t apply custom rules to nginx.conf file manually
? mod_rewrite is not active on the server (Apache)

Best regards,

Joseph