Conversions stopped working

  • Resolved homepagehelden

    (@homepagehelden)


    7 months, 2 weeks ago

    Hi there,

    similar to this thread conversions stopped working for us.

    We are using the PRO version and activated the consent mode:

    View post on imgur.com

    But in the Cookiebot plugin settings if we try to activate Consent mode, it will turn back to disabled.
    Is this wanted?

    View post on imgur.com

    Any idea(s) that we can do now are highly appreciated.

    Thank you very much!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author alekv

    (@alekv)

    Hi

    Could you send the URL of the website?

    Which conversions stopped working? Google, Facebook, etc.?

    But in the Cookiebot plugin settings if we try to activate Consent mode, it will turn back to disabled.
    Is this wanted?

    Yes. It should only be active in the Pixel Manager.

    Thread Starter homepagehelden

    (@homepagehelden)

    Hi @alekv,

    thank you very much for your fast response.

    The link to the website is private. Could I send you the link via email?
    Once the issue is resolved, I will update this thread with the solution of course.

    Plugin Author alekv

    (@alekv)

    You can send us a request to [email protected]

    Please also send the debug info from the support tab within the Pixel Manager.

    Plugin Support Leeberty

    (@aaronvincentlee)

    Due to inactivity, I’m closing this thread for now.
    Feel free to add a new reply to continue the conversion for this support request.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Conversions stopped working’ is closed to new replies.