Conversions no longer tracking

  • Resolved joemosaic

    (@joemosaic)


    6 years, 5 months ago

    Everything was tracking fine – conversions were tracking normally for quite some time. Then, around May 21st to 23rd the conversions stopped tracking, both in terms of transaction count and conversion value. We are using the “WooCommerce Google Analytics Integration” plugin.

    I’ve double checked all the settings and they appear to be correct, nothing has changed. The strange thing is that other analytics data are still be collected.

    We are using store front theme, and no other analytics plug-ins.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Howdy ??

    This sounds to me like a JavaScript error on checkout. Can you check your browser’s JavaScript console for errors?

    Thread Starter joemosaic

    (@joemosaic)

    Hello again!

    There is one error I get when checking out:

    /checkout/order-received/43250/?key=wc_order_5b294b016f55f&utm_nooverride=1:1 Failed to set referrer policy: The value '' is not one of 'no-referrer', 'no-referrer-when-downgrade', 'origin', 'origin-when-cross-origin', 'same-origin', 'strict-origin', 'strict-origin-when-cross-origin', or 'unsafe-url'. The referrer policy has been left unchanged.

    Let me know what you think!

    Howdy ??

    I think that there may be a conflicting plugin or possibly a conflict in the theme. How we usually address this type of issue is to have you temporarily switch back to a default WordPress theme such as WordPress Twenty Seventeen Theme or Storefront and disable all plugins except for WooCommerce and the Google Analytics Integration. If that resolves the issue, then re-enable features one-by-one until you find the one that’s causing the conflict.

    If none of that helps. perhaps a screenshot of the error in the console would provide more context.

    Thread Starter joemosaic

    (@joemosaic)

    I believe I resolved the issue – we are using a paid plug-in that customizes check-out and have had to modify it over and over again because it wasn’t well written. I went through it and found some more newbie javascript mistakes written into it and corrected them. Now I’m (tentatively) seeing transactions in analytics. I’m not sure what the connection is, but clearly it was stopping it somehow.

    Thanks for your help!

Viewing 4 replies - 1 through 4 (of 4 total)
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