Conversion Pixel not Firing on new orders

Hi @fantasyprints

Typically the reason is a redirect issue of the payment gateway that your using. Please read the following: https://sweetcode.com/docs/wpm/diagnostics

Kind regards
Aleksandar

Thanks I did read this but the other two sites use same Payment Gateways and they are working correctly.

Paul

Hi @fantasyprints,

Would you mind sending your site’s debug information to check this further?

Here’s where you can find it – https://share.getcloudapp.com/8Lu0DOlA.

We’re looking forward to your reply.

Regards,
Kenneth

Debug Information

Pixel Manager Info

Version: 1.27.9
Tier: free

System Environment

WordPress version: 6.1.1
WooCommerce version: 7.2.1
PHP version: 7.4.33
WordPress memory limit: 1,000 MB
curl available: yes
wp_remote_get to Cloudflare: 200
wp_remote_get to Google Analytics API: 200
wp_remote_get to Facebook Graph API: 200

Multisite enabled: no
WordPress debug mode enabled: no
Logged in user login name: fpshop
Logged in user display name: fpshop
hook_suffix: woocommerce_page_wpm

Hosting provider: SiteGround

WooCommerce

Default currency: GBP
Shop URL: https://www.fantasyprints.co.uk
Cart URL: https://www.fantasyprints.co.uk/cart/
Checkout URL: https://www.fantasyprints.co.uk/checkout/
Purchase confirmation endpoint: /order-received/
is_order_received_page(): https://www.fantasyprints.co.uk/checkout/order-received/

Last order URL: https://www.fantasyprints.co.uk/checkout/order-received/{redacted}
Order received page uses proper is_order_received() url: yes
Purchase confirmation page redirect: no

WooCommerce Payment Gateways

Available payment gateways:
id: method_title: class:
stripe_googlepay Stripe Google Pay WC_Payment_Gateway_Stripe_GooglePay
stripe_applepay Stripe Apple Pay WC_Payment_Gateway_Stripe_ApplePay
ppcp-gateway PayPal WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway
ppcp-credit-card-gateway Advanced Card Processing WooCommerce\PayPalCommerce\WcGateway\Gateway\CreditCardGateway
cheque Cheque payments WC_Gateway_Cheque
klarna_payments Klarna Payments WC_Gateway_Klarna_Payments
bacs Direct bank transfer WC_Gateway_BACS

Purchase confirmation page reached per gateway (active and inactive):
The analysis is being generated. Please check back in 5 minutes.

Purchase confirmation page reached per gateway only active and weighted by frequency:
The analysis is being generated. Please check back in 5 minutes.

Theme

Is child theme: no
WooCommerce support: yes

Theme Name: Flatsome
Theme ThemeURI: https://flatsome.uxthemes.com
Theme Author: UX-Themes
Theme AuthorURI: https://uxthemes.com
Theme Version: 3.16.4
Theme Template:
Theme Status: publish
Theme TextDomain: flatsome
Theme DomainPath:

Freemius

api.freemius.com : online
wp.freemius.com : online

End of Information ###

Hi @fantasyprints,

We need the data from your Payment Gateway to analyze the issue.

Would you mind copying this section again once the data appeared?

WooCommerce Payment Gateways

Available payment gateways:
id: method_title: class:
stripe_googlepay Stripe Google Pay WC_Payment_Gateway_Stripe_GooglePay
stripe_applepay Stripe Apple Pay WC_Payment_Gateway_Stripe_ApplePay
ppcp-gateway PayPal WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway
ppcp-credit-card-gateway Advanced Card Processing WooCommerce\PayPalCommerce\WcGateway\Gateway\CreditCardGateway
cheque Cheque payments WC_Gateway_Cheque
klarna_payments Klarna Payments WC_Gateway_Klarna_Payments
bacs Direct bank transfer WC_Gateway_BACS

Purchase confirmation page reached per gateway (active and inactive):
The analysis is being generated. Please check back in 5 minutes.

Purchase confirmation page reached per gateway only active and weighted by frequency:
The analysis is being generated. Please check back in 5 minutes.

We’re looking forward to your reply.

Regards,
Kenneth

Order was placed yesterday and data still not showing I’m afraid. Ones previously were the same.

Hi @fantasyprints

There is a bug that on some installs prevents the report to be created.
I have a beta with a potential fix that I can send over.
Let me know if you want to try it out and send you a download link for the beta.

Kind regards
Aleksandar

Hi Aleksander yes send me link and I can test it

Paul

Ok. Here go go: download link

Hello Paul

Do you have an update on this? Has it started to work as expected?

I’m closing this thread due to inactivity. If you have any more questions or information regarding the same request, feel free to add a new reply.