Content restriction when payment failed

  • Hi!

    I’m using your awesome plugin and everything seems good but i ran into one problem. I restricted content, but the problem is, sometimes a payment fails. But even if the payment fails the user can still access the content for thta subscription!!! Is there a setting somewhere, that the user can only access if payment was sucessfull?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @benlie,

    Our Content Restriction functionality is based on the membership status and not the payment status. There is a small difference between this since let’s say a user canceled their membership, which means they can still access the restricted content until the subscription expires. Now this user tries to manually renew the plan (while it’s still canceled), but the payment fails, in this case, the user will still have access to that content (until the membership expires), even if the payment for the renewal failed.

    To see the status of your members and if indeed that user should still have access or not (since there might be an issue after all), you can go to Paid Member Subscriptions -> Members -> search for that user -> and check the status of their membership and if indeed that membership should still be Active or not. You can read more about this here.

    Let me know how this goes.

    Best regards,

    Thread Starter BenLie

    (@benlie)

    thank you for your quick answer.

    I understand that in the case you showed it makes sense, that the member can access the content.

    But I was talking about new members. So in my case, a new member registers, the payment failed, but without ever having paid, the user can instantly access the content. That’s wrong?

    Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @benlie,

    But I was talking about new members. So in my case, a new member registers, the payment failed, but without ever having paid, the user can instantly access the content. That’s wrong?

    -> Exactly, this is an issue. To investigate this:

    1. Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a full screenshot with everything you have installed related to Paid Member Subscriptions (make sure the plugin version can be seen)?
    2. Could you please provide the URL of the page where the users who with failed payments can see the restricted content?
    3. Could you please go to your site’s Dashboard -> Pages -> click on the page where you have this issue -> and send a screenshot of exactly how the PMS Content Restriction functionality was applied to that page?

    You can use a site like https://snipboard.io/ to share the screenshots.

    Best regards,

    Thread Starter BenLie

    (@benlie)

    Sure, thank you for your help:

    1. Screenshot 1
    https://snipboard.io/l6Ht8b.jpg
    https://snipboard.io/7gjJrG.jpg

    i just installed the Profile Builder today to add some extra fields to the register form (but the problem was there before that already)

    2)

    URL:

    https://www.diewoche.com.au/zeitung-lesen/

    3) For a quick test, i used the wordpress page builder and restricted the content with the blocks

    https://snipboard.io/EkgC61.jpg

    Tell me if you need any more info ??

    Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @benlie,

    For Gutenberg Blocks please use the following specific restrict functionality and let me know if you still encounter this issue.

    To do a test with this, you can create a new page where you add a Gutenberg block and restrict that block with the above functionality.

    Let me know how this goes.

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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