Content IDs

Hi,

Thanks for using our plugin and reaching out to us. When you are using our plugin both for your Facebook feed and the Facebook pixel then you should be using the product ID for the g:id field.

See this blog post:
https://adtribes.io/align-facebook-catalog-facebook-pixel/

Hope this helps?

Hi!

I keep getting the error. In the Facebook Catalogue it imports ID in the following way:
– my SKU_Product ID
instead of just Product ID

And in term Facebook returns retargeting error for 50% of the abandoned carts, since it says that the product is missing from the catalogue.

By the way – I use your “Product Feed Elite” plugin.

Thanks!

When you are using plugin to both create your Facebook catalogue feed and to add the pixel to your website then they will align as long as you follow these guidelines.

Bear in mind that if you make changes to your feed configuration/pixel or just switched to our plugin today or yesterday that it could take a couple of days before Facebook registers this and the notifications disappear.

We can do a quick check for you if all is fine. Can you send us the Facebook feed URL you created with our plugin?

The plugin is being used for months.

Here’s the feed URL:
https://sarasweidan.bg/wp-content/uploads/woo-product-feed-pro/xml/Ml45c8MKls6WZFGuuSzGSuTeYdYXEXgv.xml

Thanks for the fast replies!

Thanks for this. I had a quick look and noticed a few things going wrong.

First of all, you have strange values in your item_group_id’s in your feed. See for example:

<item>
<g:id>13614</g:id>
<g:availability>in stock</g:availability>
<g:condition>New</g:condition>
<g:description>? Дълга Лятна Рокля ? Състав: 100% копринен шифон ? Изключително елегантна и удобна ? Кръстосани презрамки на гърба</g:description>
<g:image_link>https://sarasweidan.bg/wp-content/uploads/2020/07/SaraSweidan-New-Collection-36.jpg</g:image_link&gt;
<g:link>https://sarasweidan.bg/produkt/2420/?attribute_%25d1%2580%25d0%25b0%25d0%25b7%25d0%25bc%25d0%25b5%25d1%2580%25d0%25b8=XS&utm_source=Facebook%20Catalog%20Feed%20/%20Instagram&utm_campaign=FACEBOOK%20CATALOG&utm_medium=cpc&utm_term=13614</g:link&gt;
<g:title>Рокля от шифон “Coral Loves Turquoise” XS</g:title>
<g:price>BGN 189,00</g:price>
<g:brand>Sara Sweidan</g:brand>
<g:item_group_id>20152895_2420</g:item_group_id>
<g:sale_price>BGN 99,00</g:sale_price>
<g:identifier_exists>no</g:identifier_exists>
</item>

Whereas that should contain just the product ID of the parent product (which I think is 2420 in the above example). So make sure you leave the default mapping for the g:item_group_id in place.

Secondly you seem to be having 2 Facebook pixels installed on your website which could lead to problems, see: https://www.dropbox.com/s/a3twanjupa038i4/FacebookPixel1.png?dl=0

Thirdly, you are not using our FB pixel implementation but that of PixelYourSite who is putting in the wrong values in the content_ids parameter of the pixel. So I strongly suggest you disable the two Facebook pixels you currently use and use our pixel implementation.

Bear in mind that it could take a couple of days before the notifications in Facebook are gone when you have made the above changes.

Thank you!

Things are getting better. Now I have the following errors:
ISSUE
One or more of your InitiateCheckout events has invalid characters in the value field. This may affect your ability to see return on ad spend calculations.

I have no idea why, but it takes the price in the following way:
139,00
instead of 139.00 – i.e .with a comma, instead of a dot

Thanks again for your time!

Prices on your website do contain a comma and so does the price in your pixel. That should be fine as Facebook does allow comma’s in the price. Are you sure there is nothing else wrong? Also, are you on the latest version of the plugin?

Yes, I’m using the latest version of the plugin – Product Feed Elite ver.2.0

Here’s what the solution of the problem should be, accoring to FB:
Open your website’s source code. Locate the InitiateCheckout event(s) and update the event code snippet. The value field must contain a decimal number greater than zero, and may not include letters, special characters, currency symbols or commas.

Everywhere else it takes the price the following way:
139.00
But on InitateCheckout event it takes:
139,00

Hi,

Unfortunately, per the WordPress forum guidelines, we’re not allowed to discuss our paid plugins here so for any questions about our paid plugins, please contact our support team directly. Please reference this topic when you reach out to us.

Closing this topic