• Resolved mmuriel

    (@mmuriel)


    Hello, we have been using the Tutor LMS plugin for a while and we have been experiencing some issues. We noticed that once we upload a new lesson or quiz it appears as uploaded but occasionally after some time (maybe a few minutes, hours o days) it disappears without any warning or apparent issue.

    Does anyone know how to fix it?

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  • Hello @mmuriel,

    Thank you for reaching out! I understand how frustrating it must be to have lessons or quizzes disappear unexpectedly after creating.

    This issue may be due to several possible causes, such as caching issues, conflicts with other plugins, or database sync issues. Here are some steps you can try to help resolve the issue:

    • Clear Caches: Sometimes caching plugins or server-side caching can cause content to appear missing temporarily. Try clearing any caching plugins on your site and also check if your web hosting provider uses server-side caching. Clear those caches as well.
    • Plugin Conflict Check: To ensure there isn’t a conflict with another plugin, deactivate all plugins except for Tutor LMS and see if the issue persists. If the content no longer disappears, reactivate each plugin one at a time to identify any potential conflicts.
    • Error Logs: If the issue continues, check your website’s error logs for any warnings or errors related to Tutor LMS. You can often find these logs within your hosting control panel.

    If none of these steps resolve the issue, please let me know so we can look further into this and assist you with additional troubleshooting.

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