Contacts not updating

  • Resolved bostondesignz

    (@bostondesignz)


    6 years, 10 months ago

    On a test page, I submitted the form and then changed the name of my town, and submitted the form again. The contact is not updating in Constant Contact.
    I have already spoken to tier 2 support, and the plugin is set up correctly.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Acknowledging having seen this and we are having someone do some testing to help debug and potentially confirm. Please stay tuned.

    Thread Starter bostondesignz

    (@bostondesignz)

    Hi, it’s been 5 days. Any updates?

    Plugin Author Constant Contact

    (@constantcontact)

    Thank you for your patience and for nudging us about this.

    Right now the web UI in your ConstantContact account currently only displays one address.

    The plugin is sending the new submission like expected, but at present time, it’s being done as a second address associated with the submitting entry. We are checking if we can make the plugin update the first, original address instead of add in addition to.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Contacts not updating’ is closed to new replies.