Contacts not being added to Subscriber List

  • Resolved louderdesign

    (@louderdesign)


    6 years, 9 months ago

    Dear Michael,
    We have installed and configured your plugin on our wordpress site for a simple subscribe to newsletter form which takes three fields – first name, last name and email address and is supposed to add it to a specific subscriber list on CC.

    The plugin has been set up correctly (verified by support at CC) and it is pulling all the lists from CC in the control panel. We have specified the list that we want the emails dropped to but for some reason the list is not receiving the contacts

    Both the spots were checked, Opt-in is checked in the form, as well as we confirmed that the wp-cron is working.

    But even then we are facing same problem the subscriptions were not adding into the list.

    Looking forward to the earliest resolution on the same. Thank you in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    A couple quick steps to test and try with before we proceed with digging in deeper.

    1. Have you tried without the opt-in settings checked? It’s not a requirement, and older threads with Michael saying it was at the time were inaccurate, and he acknowledges he was wrong at the time, in hindsight.
    2. Have you tried with the cron setup bypassed? This one should be available in the plugin settings.

    Let us know if those help at all. Thanks

    Thread Starter louderdesign

    (@louderdesign)

    Hello,
    We’ve tried the options as you suggested and yes, the cron-setup is bypassed and yet we are facing same problem the subscriptions were not adding into the list.

    Plugin Author Constant Contact

    (@constantcontact)

    Can you contact us at [email protected], mention “WordPress forum support” in the subject, and provide a link to this forum thread in the email? We’d like to take this support request to private correspondence for further debugging.

Viewing 3 replies - 1 through 3 (of 3 total)
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