Contacts are are not being add to database after successul submission

Hi @jchiricotti

Are there any admin notifications about potential errors that need addressed in your WordPress Dashboard? If there’s issues with the API, then we should hopefully have some logs.

Do you have confirmation emails configured with the list? That could help verify when things are working properly.

I submitted to the form on the linked page, if the signup was successful, you should see a “Constant Contact Forum Support” entry.

Any news or changes here @jchiricotti ?

Nope, still not working.

Can you confirm what version of the plugin you’re running? Also can you visit the Contact Forms Settings > Support tab and check/save the setting there to reveal the “Debug Logs” menu item? We’re wondering if there’s anything in our logs that may shed a light on things.

Version 5.8. Here’s the debug log. Thanks for following up.

[2023-06-29 16:25:09] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-06-29 16:40:22] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-06-29 17:36:15] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-06-29 17:51:27] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-06-29 18:06:53] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-06-29 18:22:04] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-06-29 19:43:41] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-06-29 19:58:48] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-06-29 20:13:50] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-06-29 20:28:56] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-06-30 22:20:04] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-01 23:47:30] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-02 06:47:10] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-03 16:53:51] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-03 17:20:13] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-03 17:35:19] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-03 17:50:26] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-04 00:32:47] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-04 14:31:15] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-05 17:50:26] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-05 18:05:39] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-05 18:20:49] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-05 18:35:53] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-05 18:51:01] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-05 19:06:09] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-06 18:19:50] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-06 18:34:58] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-06 21:20:55] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-06 21:35:59] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-07 17:28:01] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-07 17:43:03] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-07 17:58:09] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-07 18:13:10] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-07 18:28:17] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-07 18:51:57] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-08 13:09:25] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-08 20:09:51] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-10 08:55:33] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-10 16:25:21] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-10 16:40:25] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-10 16:55:38] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-10 17:10:50] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-10 17:26:12] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-10 17:41:25] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-10 20:04:27] API.INFO: Submitted contact data ["Extra information",[{"email___e9ce7fb74cff2054c9234a12bc038c64":{"key":"email","val":"@pluginize.com"},"email":"@pluginize.com","first_name___185b795264e09a98fe0f4e47e70e8e90":{"key":"first_name","val":"Constant Contact"},"last_name___7844763b59c9491b69645b716220aad7":{"key":"last_name","val":"Forum Support"},"lists___7d24bec02a4b9a600aced6413349178d":{"key":"lists","val":""},"list":["7eabf448-bc51-11ed-b0ce-fa163e6a92d8"]}]] []
[2023-07-10 21:33:33] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-11 19:00:45] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-12 17:55:12] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-12 19:26:55] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-12 19:42:09] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-12 19:57:18] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-12 20:12:29] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-12 20:27:38] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-12 20:42:50] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-12 20:58:02] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-12 21:13:14] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-14 05:35:22] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-14 17:19:17] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-14 17:34:18] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-14 18:10:08] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-14 18:26:46] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-14 19:52:32] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-14 20:07:47] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-14 20:22:54] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-14 21:01:03] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-15 00:26:39] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-17 20:24:39] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-17 20:39:42] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-17 20:54:48] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-17 21:10:00] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-18 05:27:24] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-18 20:35:03] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-18 20:50:07] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-18 21:05:17] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-18 21:20:26] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-18 21:35:40] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-18 21:50:56] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-18 22:06:05] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-19 04:34:02] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-19 07:59:43] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-19 19:05:39] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-21 16:32:08] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-21 20:24:33] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-21 20:39:43] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-21 20:54:57] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-23 07:33:47] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-24 12:17:06] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-24 23:44:56] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 14:36:23] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 16:15:24] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 16:30:34] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 16:45:35] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 17:00:39] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 17:15:44] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 17:30:56] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 17:45:59] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 18:01:06] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 18:16:13] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 18:36:08] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 18:53:06] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 19:08:22] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 19:23:28] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 19:54:24] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 20:09:36] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 20:34:48] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 20:34:48] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 20:49:51] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-25 20:49:51] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-26 16:08:02] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-26 16:29:26] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-26 17:09:27] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-26 17:24:38] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-26 20:47:41] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-27 17:45:39] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-27 18:00:45] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-27 18:22:06] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-27 18:37:15] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-27 18:52:26] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-27 19:07:28] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-27 19:22:33] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-27 19:37:39] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-27 19:52:51] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-27 20:17:53] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-27 20:33:09] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-27 20:48:12] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-28 03:39:04] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-28 10:11:38] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-28 18:00:14] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-28 18:15:23] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-28 18:30:29] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-28 18:45:41] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-28 19:00:53] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-28 20:41:59] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-31 05:47:49] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-31 11:56:18] API.INFO: Submitted contact data ["Extra information",[{"email___e9ce7fb74cff2054c9234a12bc038c64":{"key":"email","val":"@gmail.com"},"email":"@gmail.com","first_name___185b795264e09a98fe0f4e47e70e8e90":{"key":"first_name","val":"Bethany"},"last_name___7844763b59c9491b69645b716220aad7":{"key":"last_name","val":"Paulsen"},"lists___7d24bec02a4b9a600aced6413349178d":{"key":"lists","val":""},"list":["7eabf448-bc51-11ed-b0ce-fa163e6a92d8"]}]] []
[2023-07-31 16:09:09] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-31 16:48:35] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-31 18:15:19] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-31 18:30:33] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-31 18:45:46] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-31 19:00:59] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-07-31 22:40:54] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-01 00:15:17] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-01 11:52:15] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-01 16:22:16] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-01 23:20:00] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-02 04:50:37] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-04 05:17:00] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-04 14:57:25] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-05 10:54:51] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-07 17:38:30] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-07 17:53:42] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-07 18:08:55] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-07 21:18:21] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-08 12:32:13] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-08 13:05:55] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-09 22:51:56] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-10 16:19:31] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-10 19:18:43] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []
[2023-08-10 19:33:52] API.INFO: ConstantContact_API::get_lists:303 unauthorized: Unauthorized [] []

Hmm, looks like our test submission from July 10th worked, and there was another one after that.

That said, these are largely around just trying to refresh lists in the admin, and I know we’re working on a new update that will help stymie those errors from showing up, unless things more actively need human intervention.

Can you confirm if your list received a signup from “Constant Contact Forum Support”?

We’re hopeful that version 2.2.0 has resolved all the issues from the original thread. Thanks

• This reply was modified 1 year, 6 months ago by Constant Contact.