Contact7 Form emails are put in GoDaddy Office365 Junk Folders

Sorry if I misunderstood which platform you were on at GoDaddy.
I did recently change to GoDaddy’s Cpanel offering since I have multiple sites and wanted to use WordPress.
Didn’t know about their WordPress server.
Suspect the issue is similar with Exchange.
Good luck.

No worries at all, you have been a big help. Thank you. I think I figured out a work around for now…I have the form emails hitting the Inbox.

Initially within the 365 account, when I attempted to white list the email associated with the Contact 7 Form, the system stated that I could not white list the same address that was associated with the 365 account. So I changed the address on the Form to wordpress@, and now in my Office365 account it allows me to white list that address…and wala, form emails are hitting inbox. Its not the fix I was looking or but it works.

The setting I chose within the 365 account:
1. Select Settings cog
2. Bottom left side bar “Mail”
3. Right side bar under “Accounts” chose “Block or Allow”
4. Add sender domain to the “Safe Senders and Recipients”

Done. Hope this helps. 101 Stylee.

Hi Ryon Lee,

Thanks for the above. But when I am trying to add in the safe senders list the email address [email protected] the below message is coming up.

“Error. You can’t add your own email address to the list”

I have added with and without alias ( any email i receive to wordpress@ will go to info@ )

Hi, I am having the same issue wth Contact Form 7 emails on a goDaddy.com server. The emails get sent to junk and also get this warning “This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing at https://aka.ms/LearnAboutSpoofing”

@akstone Ryon Lee This looks like the same issue you reported. Were you able to resolve this issue and how did you fix this?

Thanks for the help.

• This reply was modified 8 years, 1 month ago by tmweb.

I just installed Contact Form 7 – GoDaddy(GD) also hosts my website and I am also getting emails sent wit the following message embedded in the email.

This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing at https://aka.ms/LearnAboutSpoofing

I worked with GD techsupport and they could not resolve the issue. The suggested I ask the forum how to find the actual address that is sending to my Microsoft 365 email address so that I may include it in the ‘always allow’ setting.

Help is appreciated-Mary

I Figured it out!!! I just got this to work and I am having the same exact issue you all are. The problem is when you set up your contact form in contact form 7 click over to the mail tab. In the from section my “from” section is automatically pre filled out with my email typically the “to” email. What I did was add [your-name] <[your-email]> in the FROM field and saved. IGNORE the config error that contact form 7 says it find save it and send and voila it works!!! I hope someone from contact form 7 reads this because I think there needs to be an update to have this not be a config problem! I hope this helps everyone as it helped me. So pretty much Office 365 dosent like email being sent from a place that claims to be itself. Let me know if this helps you guys out.

*UPDATE just noticed that just simply removing the email all together from the FROM section works as well given that they have the additional headers section to add the reply to email in there.

• This reply was modified 8 years ago by RemedyWP.

Just sent added a solution to the post I hope this helps you as well.

Thanks for responding to my issue – I tried your solution and I could not get the form to send at all – the circle of sending just kept spinning. Is GoDaddy your host as well? In any event, I modified the From field to “[your-name] <my microsoft365 address>” and it seems to work – no more spoofing message.

However I get the following config error – which I will not be changing because it appears to be sending with the spoofing message.
This email address does not belong to the same domain as the site. How to correct this?

I think a fix is in order as well.

Thanks- Mary

I’m also having an issue with a message appearing on all emails ‘This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing at https://aka.ms/LearnAboutSpoofing%5D&#8217;

I’ve also tried @esicairos and it didn’t work.

I have exactly the same problem but I am not with Go Daddy, though I am using Office 365 directly as an MS customer.

I have tried creating an alias for the contact form I am sending from (alias@my-domain), which didn’t work.

I have also tried creating a rule in Office 365 that forced mail containing “[This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing at https://aka.ms/LearnAboutSpoofing%5D” to the inbox, which also did not work.

I then added the following condition to the rule (contains “alias@my-domain” in the sender’s address), which didn’t work.

Finally, I tried to whitelist the address “alias@my-domain” but O365 would not allow this.

Really frustrated by this now and need an answer, please.

Under the Mail tab enter the mail box you want to send TO;

Under From make it differant from the TO:

example To: [email protected]
From: [your-email] <[email protected]>

I was having a similiar issue with my clients who hosted their email with outlook 365. Here is the solution I found that worked. You have to whitelist the IP address in outlook 365, of the website to allow it to go to the inbox (same as the A Name record) or ping the domain name to get it.

https://technet.microsoft.com/library/jj200718(v=exchg.150).aspx

I’ve been having a similar problem sending to Office 365 and sometimes other services. Remedy WP’s solution worked for me.

When you try this solution, be sure to use the values you set in your form for the from name and email address. The default is [your-name]<[your-email]>, but you may use different values. For example, I separate first and last name into distinct fields. So, my value reads [first-name] [last-name]<[your-email]>.

Contact Form 7 will give you a red flag when setting that, but it is correct. They just don’t have the plugin set to recognize that you’re using the values from the form.

Hope that helps.

I worked with a technician this morning at GoDaddy. Tried many of the items above. The fix for me was modifying the “SPF record”. The technician stated it was outside their scope to correct and that a webmaster should know what to do. He did fix the issue but I reviewed the documentation after being armed with that knowledge and came across this article: About SPF records – Google Apps Administrator Help at the bottom of https://contactform7.com/best-practice-to-set-up-mail/ . I hope this helps resolve your issue. There are many other forums that have been closed so I was unable to update the individuals. – Mickey