Contact wont add to mailchimp audience after user checks subscribe to newsletter

Hey @aklih

We certainly want to help you get those contact added properly,

Typically contacts subscribing and not being added to Mailchimp can indicate that they may not have completed the Subscription process.

When Double opt-in is enabled even after checking out or signing up and checking subscribe is only the first part of the process. They’ll need to then check their email for a confirmation email and click that link to complete opting in.

The following guide may be of use if the issue is indeed related to Double-opt-in

Troubleshoot the Opt-In Confirmation Email: https://eepurl.com/dyimVL

If that is not the case, could your provide the version plugin, Wooommcerce and WordPress in use for this site in question?

Also are there any errors seen in the logs for the days that someone is attempting to subscribe? These logs are found in the Mailchimp app in Woocommerce

Hi there, thanks for your answer.

I’ve checked everything that it’s listed on the “Troubleshoot the Opt-In Confirmation Email: https://eepurl.com/dyimVL”, but I think that this is not the case.

Plugins versions:
– Mailchimp 2.5.4
– Woocommerce 6.0.0
– WP 5.8.2

@aklih

I see that you mentioned that installation involved the “plugin in form, and set the API in the form “API custom key”

That is not a typical setup for the Mailchimp for Woocommerce plugin. Is it possible this is in regards to a different plugin?

The Mailchimp for Woocommerce plugins only involves logging in and Authenticating your Mailchimp account on connection, an API key is not involved at all.

Could you please confirm if there are any other Mailchimp plugins installed and the names?

Hi @builtbyjordan ,

I’ve managaed to fix it. I’ve just diconnected account and reconnected it and its working.

Thanks for your time and helpy anyways!

Have a great day!

@aklih Glad to see it worked out!

You’re more than welcome and have a great day and weekend ahead!