'contact us' form and 'search' module stay in English

Does your theme support Polylang or WPML?

I asked:
“Does the Envisioned theme support Polylang or any other multilingual plugins…?”

Answer:
“This is not a feature of our themes however you could try using a 3rd party plugin like WPML or qtranslate for this functionality. Some themes may require customization for this to work properly and we cannot support this type of customization.”

Did I not ask the right/clear question or did they misunderstand…?

I believe you asked the right question and that the answer is pretty clear: the theme authors are not interested in supporting multilingual plugins.

I did not expect them support Polylang since it is not as known as WPML or qtranslate, but I asked in case WPML was supported since Polylang aims to work the same way as WPML for themes…

Did you check first that your theme is correctly translated to French? To do this, you can de-activate Polylang and add the line:

define('WPLANG', 'fr_FR');

in wp-config.php

I’m having a similar issue – many strings introduced by my parent theme (Genesis Framework) aren’t translated by Polylang (search box, 404 page, “filed under”, etc.). I know that Genesis is internationalized, and I know that some folks out there have already translated Genesis, but I don’t know how to reconcile this with a complications of a multilingual site using the Polylang.

Intuitively I feel like the solution to this is really straightforward, but I’m a beginner and I haven’t been able to get anywhere with this.

Any advice would be appreciated.

Found the solution:

– went to find the English .po file in the theme (locally, not on my host)
– copied/pasted it elsewhere
– renamed it fr_FR.po and copied it back in the original folder (locally on my computer, which automatically created a fr_FR.mo file in that same folder)
– did all the translation, including inserting the ASCII equivalents for accents and special characters (with Poedit software which is free) – that was time-consuming, a few hours
– had someone ftp-upload the file onto my host in the theme folder along with the English .po & .mo files (may be simple but I have no clue how to do it)

So now all the theme tools/pages are translated, but my other small language issue is not fixed (see other support topic “Language switcher not switching for Homepage modules”)