contact page appear as blank

  • Resolved chongho

    (@chongho)


    11 years, 3 months ago

    Hello,

    I don’t know what happens but my contact page suddenly do not appear.
    im only fixing the problem on my contact form cause I cant receive any email form it so I install smtp plug in for it but now the whole page do not appear..

    Can anyone help me about this?..
    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator cubecolour

    (@numeeja)

    Can you post the URL of your site please. Also which plugin did you install?

    Thread Starter chongho

    (@chongho)

    https://abcaccessoriesmalaysia.com/

    I install “configure SMTP”. I also did that to our other website and got not problem. only here at abcaccessoriesmalaysia.com got problem.

    Moderator cubecolour

    (@numeeja)

    I can see your contact page and also your catalog page which contains a contact form.

    Which page are you having a problem with. What do you expect to see on that page, and is that different from what actually appears?

    Thread Starter chongho

    (@chongho)

    Hi there,

    My problem there is the contact us page. It only appear as blank page. You said you can view the contact page? How come i cant see it?
    try to click the link.

    Moderator cubecolour

    (@numeeja)

    That is strange it was working when I looked at it previously, but now goes to a white screen.

    It is unusual to have an intermittent problem so maybe it is a memory issue?

    To troubleshoot this, can you temporarily deactivate all plugins and see whether that makes any difference to being able to view the contact page? If so, then activate them one-by-one until the site page does not load again which would indicate the plugin causing the problem.

    its ok now, got error on the code.

    thanks for the help.

Viewing 6 replies - 1 through 6 (of 6 total)
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