Contact not being created correctly

The Form creates a “catchall”company ticket. everything works fine except the contact information.

the contact defaults to “valued customer” and there is not contact information at all. it seems to create a contact with email (if you switch contacts) but the address information is missing from the ticket.

the follow is the only error section i can find in the log.

2020-03-03 15:50:42.605904 – DEBUG –> GFConnectWise::send_request(): response[body] => {
“code”: “InvalidObject”,
“message”: “company object is invalid”,
“errors”: [
{
“code”: “ObjectExists”,
“message”: “Company ID already in use.”,
“resource”: “company”,
“field”: “identifier”

any support on this would be appreciated.

Thanks