Contact names not captured from WPForm

  • Resolved duzra77

    (@duzra77)


    3 years, 2 months ago

    Hi there,
    As per this image CreativeMail hasn’t captured the name-field data from the WPForms only the email-field data.
    Is there a particular WPFrom field type that CreativeMail needs to sync this data into the contact lists? Or is there a specific setting needed???
    Any help would be great, cheers.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Hi @duzra77 we are sorry to hear you are experiencing this problem. Please let us know in which domain or url do you have our plugin installed with this issue.

    Plugin Author Constant Contact

    (@constantcontact)

    Hi @duzra77, we support import of names from WP-Forms. Please let us know in our customer support email address [email protected] which domain or url do you have our plugin installed presenting this issue so we can look at the logs for your account and see what is going on.

    Thread Starter duzra77

    (@duzra77)

    Hi, thanks for the response! I have sent url info to your support email.

    Thread Starter duzra77

    (@duzra77)

    For the recorded this has been resolved: Apparently the system doesn’t recognise the name field when it is set to “Simple” format.
    Following a suggestion from [email protected] I changed the format to “First Last” and the system now adds the name data into the contact list.
    Happy days.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Contact names not captured from WPForm’ is closed to new replies.