Contact information only visible for logged in users

Hi Joerg–

Please confirm which contact information is not displaying. If you’re talking about the three rows of the fields Name, Email and Phone under Contacts in the Contact Information Section, it may be because you switched the Meeting/Group Contacts privacy setting from Public to Private. Please check that under Meetings–>Import & Settings

Hi,

thank you for your feedback!

This is the information I was referring to, yes. I checked the settings and they are set to Public.

It might have something to do with the contact information “type”. The meeting is marked Part of a group whereas another meeting marked Individual meeting has the contact information displayed: https://alcoholics-anonymous.eu/meetings/group-aa-des-douze/

• This reply was modified 4 years, 11 months ago by Joerg Gebauer.
• This reply was modified 4 years, 11 months ago by Joerg Gebauer.

I’ve tested on my vanilla dev site using the Twenty Seventeen theme, and I am not seeing the behavior you described.

Looking at the meeting you linked, your display looks like it is being modified some how. What TSML version are you using? What other plugins or changes have you made to your site? What local css have you applied?

Hi,

CSS can’t be the cause since the contact section just isn’t there in the source code.

We’re using a custom single template. I already deactivated it and the issue persisted.

TSML version is the latest 3.6.5 and we’re actually using a lot of plugins.

Thanks for your patience. I’ve confirmed you’ve found a bug. Would you please come over to our dev site and fill out a proper Bug report?

I didn’t initially confirm it for two reasons, the combination of which leads me to be able to provide a workaround for those affected by this. I’ll come back to that below.

1) I had initially entered a contact when the meeting was not part of a group (i.e., Individual meeting). This individual contact showed up as expected. I then switched the meeting so it was part of a group. The individual contact remained.

2) When I added a second contact, it also showed up. Then I realized I was still logged into the site (my bad!). When I logged out of the site, the first contact still displayed, but not the second! I really didn’t expect that. I even swapped them around in the group dialog and yet the changes were not showing on the front end, although they were on the backend. At that point it became clear we have a problem with how we’re updating contact info when displayed to the group (as you hinted above).

Workaround: What I was able to do is to put the meeting back into the Individual meeting mode, enter and validate the contacts, then return the meeting to part of a group. Re-enter the other group contact information and publish again. This worked for me. Please give this a shot and see it is a viable workaround until we can get it fixed.

Thank you for helping to identify and document this issue.

• This reply was modified 4 years, 11 months ago by tech2serve.

Thank you for your feedback!

I am happy to help and filled out the bug report.

Keep up the great work!

Thank you. I’m closing this here since we’re tracking over there now.