• Resolved olegnechyporenko

    (@olegnechyporenko)


    Dear Woocommerce team,

    Please help to resolve the issue with not translated Email address field and Contact information block

    I use classic Checkout with short codes and reviewed all the steps with Loco shared here https://woocommerce.com/document/woocommerce-localization/#section-5. Also I see, that default translation is in place, but the issue remains.

    My status report please:

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.1.4
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.7.4
    Log Directory Writable: ?
    WP Version: 6.6.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: uk
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 1,000 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.61.1
    OpenSSL/1.1.1k

    SUHOSIN Installed: –
    MySQL Version: 5.7.44-50-log
    Max Upload Size: 1,000 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    attachment: 114
    custom_css: 1
    customize_changeset: 42
    elementor_library: 2
    elementor-hf: 1
    language_switcher: 2
    mgmlp_media_folder: 23
    nav_menu_item: 21
    page: 23
    post: 3
    product: 26
    product_variation: 12
    revision: 102
    shop_order_placehold: 23
    wp_font_face: 33
    wp_font_family: 12
    wp_global_styles: 4
    wp_navigation: 1
    wpforms: 2

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (11) ###

    Starter Templates: by Brainstorm Force – 4.4.0
    Elementor: by Elementor.com – 3.23.4
    FileBird Lite: by Ninja Team – 6.3.2
    Elementor Header & Footer Builder: by Brainstorm Force
    Nikhil Chavan – 1.6.37

    Loco Translate: by Tim Whitlock – 2.6.11
    Theme Customisations: by WooThemes – 1.0.0
    Spectra: by Brainstorm Force – 2.15.1
    Variation Swatches for WooCommerce: by CartFlows – 1.0.8
    WooPayments: by WooCommerce – 8.0.1
    WooCommerce: by Automattic – 9.1.4
    WP Mail Logging: by WP Mail Logging Team – 1.12.0

    ### Inactive Plugins (1) ###

    WP Rollback: by WP Rollback – 2.0.7

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: UAH (?)
    Currency Position: right_space
    Thousand Separator:
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: ?
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 4 MB

    ### WC Pages ###

    Shop base: #996 - /shop/
    Cart: #997 - /cart/ - Contains the woocommerce/cart block
    Checkout: #1949 - /checkout/ - Contains the [woocommerce_checkout] shortcode
    My account: #999 - /my-account/
    Terms and conditions: #1755 - /terms_of_service/

    ### Theme ###

    Name: Astra
    Version: 4.7.3
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: astra/woocommerce/emails/customer-completed-order.php
    astra/woocommerce/emails/customer-new-account.php
    astra/woocommerce/emails/customer-reset-password.php


    ### WooPayments ###

    Version: 8.0.1
    Connected to WPCOM: Yes
    WPCOM Blog ID: 235340927
    Account ID: acct_1PfSMzFvzFFP7wqK
    Payment Gateway: Enabled
    Test Mode: Enabled
    Enabled APMs: card
    WooPay: Enabled (product,cart,checkout)
    WooPay Incompatible Extensions: No
    Apple Pay / Google Pay: Enabled (product,cart,checkout)
    Fraud Protection Level: basic
    Multi-currency: Enabled
    Auth and Capture: Enabled
    Documents: Disabled
    Logging: Enabled

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: experimental-blocks
    minified-js
    pattern-toolkit-full-composability
    product-pre-publish-modal
    printful
    settings
    async-product-editor-category-field
    product-editor-template-system

    Daily Cron: ? Next scheduled: 2024-08-07 19:40:38 +03:00
    Options: ?
    Notes: 69
    Onboarding: completed

    ### Action Scheduler ###

    Canceled: 12
    Oldest: 2024-07-22 23:40:43 +0300
    Newest: 2024-08-06 17:28:47 +0300

    Complete: 444
    Oldest: 2024-07-19 23:34:37 +0300
    Newest: 2024-08-07 16:06:33 +0300

    Failed: 15
    Oldest: 2024-07-19 23:35:20 +0300
    Newest: 2024-08-07 16:07:35 +0300

    Pending: 1
    Oldest: 2024-08-07 21:00:26 +0300
    Newest: 2024-08-07 21:00:26 +0300


    ### Status report information ###

    Generated at: 2024-08-07 16:45:40 +03:00

    Thank you

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter olegnechyporenko

    (@olegnechyporenko)

    Currently, there the site is available by test link https://www.ukrainianpatterns.com/?woo-share=yfe6EUlM5rUv67USoYW5B3Mg0bf6EdS2

    Adding some screenshot:

    https://prnt.sc/9mdLCclnPAdj

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @olegnechyporenko

    I appreciate you providing the detailed information and the screenshots, they are very helpful.

    Let’s make sure we’re on the same page. Did you choose English or another language when you installed WordPress? If you started with English and then switched to another language under Settings > General, did you download the updated language file during the switch? Also, could you tell me what language you’ve set in your Profile?

    However, I was able to reproduce the issue using classic checkout. It works fine using the checkout block.

    I’ve gone ahead and reported to the dev here: https://github.com/woocommerce/woocommerce/issues/50470

    At the time being, we can’t give you an estimate for when the team will look into or fix the issue, as bug reports are prioritized based on a few criteria. Please subscribe to the GitHub issue if you’d like to receive updates.

    In the meantime, you can manually translate using a plugin like Checkout Field Editor for WooCommerce.

    I hope this helps! If you have any other questions, feel free to ask.

    Thread Starter olegnechyporenko

    (@olegnechyporenko)

    Thanks for quick response @shameemreza, appreciate this

    I don’t remember which language I choose during installation, but now there is Ukrainian. And I downloaded the latest translation .po file. I use Ukrainian in profile as well.

    Looking forward seeing this issue fixed

    Thank you

    Hey, @olegnechyporenko!

    Thanks for the answer ??

    Now the issue is reported on GitHub, our team will work hard to fix it as soon as possible ??

    Since the best place to remain updated on it is the GitHub report, I’ll close this thread now, okay?

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

    Thread Starter olegnechyporenko

    (@olegnechyporenko)

    Yes, please

    Feel free to close this thread

    Best regards,

    Oleg

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Contact information block on Checkout not translated’ is closed to new replies.