Contact form send no mail (HostEurope)

  • Hey,

    have a problem with your nice plugin. I use it with another project on a AlfaHosting Website and it works fine there. Even when I pull the linked site to the other hoster it works perfect.

    Problem: If I send the contact form, it say “sending” but no e-mail comes.
    If I test with the Testmail in “tools” it works fine (even the HostEurope counter goes one up).

    I try the troubleshotings from FAQ with respond mail and so one. Still no diffrence. The Server logs are empty too.

    I also have tried to make a new form, but still same problem.

    Hope you can help me.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi, try the following documentation. Let me know if this helps you.

    Kind regards

    Hi Brixton4g63t,

    I have the same problem. But in my case I just cannot send emails from my
    development system using localhost and XAMPP. When uploading my page to my
    provider the sending of emails works.

    Kind regards
    Thomas

    @drumthom, can you try the following documentation. Let me know if this helps you.

    Thank you

    Thread Starter Brixton4g63t

    (@brixton4g63t)

    @mbrsolution

    Thats what I meant with “I try the troubleshotings from FAQ”. I try exactly that and it still don′t work.

    Hi, have you spoken to your host about this issue? Did you also check the server log files to see if anything shows up that might pin point to this issue?

    Thank you

    Hi mbrsolution,

    thanks for your effort. Maybe the contact form is not even responsible for the trouble that many users have with the email. However the email is the central element of this form that has to work.

    In the old days without wordpress we simply send emails from HTML with
    “action=”mailto:[email protected]” and had all the code in our hands. Now everything is more hidden to the user and harder to debug. When moving my page to HTTPS I had to
    change the port that I used so far for emails. These are all traps that you are not
    responsible for but they prevent us from sending emails.

    Since I can send online but not from my development system I do not care too much.
    But maybe it is an idea to share some more background of the mailing process of your
    plugin. I think your documentation is great. But many users have problems with the email setup and I cannot think of anything more clever than background information to overcome these problems and faster debug problems that may be related to the users
    setup and provider.

    Kind regards
    Thomas

    Thank you Thomas for pointing this out. I totally agree and understand your point of view. The plugin developer will investigate this issue further.

    Kind regards

Viewing 7 replies - 1 through 7 (of 7 total)
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