Contact form PRO Not Functioning

  • Resolved mattlarter

    (@mattlarter)


    6 years, 5 months ago

    After purchasing and installing the PRO version of Contact Form, the form editor no longer displays, displaying instead a ‘Subscription’ screen which cannot be bypassed. No save button, no cancel, no functionality any longer. How do I use the PRO plugin and bypass this subscription screen?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello, @mattlarter

    Basing on your explanation, most likely there is a conflict with your other plugin or your theme. We hope you understand that we can’t test our products with all other plugins and themes that are available on the market, and we can’t control the other developers. Therefore bad code of other plugins or templates can provoke a lot of problems.

    Please try to deactivate all your plugins one by one and check the issue. Thus you will find out which plugin causes the error. If it won’t help, try to switch temporarily to a standard WordPress theme.
    More useful information you can find here: https://supsystic.com/tips-for-solving-issues-faster/

    Afterwards let us know about the result. This will help our developers to solve your problem faster. If you still have problems, please contact us via internal support. Due to WordPress rules, we shouldn’t discuss PRO features here.

    Thread Starter mattlarter

    (@mattlarter)

    Thanks for the advice. I have tested a couple of the other plugins and deactivated them which has now resolved the issue. Happy to drop you an email to notify you which one was causing the issue via email for future.

    Plugin Author supsystic

    (@supsysticcom)

    Glad to hear that you found the reason of that issue. Sure you can inform us which plugin caused that problem with Contact Form by Supsystic.

    Don’t hesitate to contact us if you’ll need our help again.

Viewing 3 replies - 1 through 3 (of 3 total)
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