contact form not updating or sending message. PLEASE help.

Hi there,
I see an error related to the recaptcha when visiting your website. Can you please check how the form behaves when you disable this?

edit: It seems there are more issues related to Recaptcha and disabling should resolve the issue (however it does not solve spam).

• This reply was modified 3 years, 11 months ago by Bianca.

hi Bianca

i removed it under the integration tab and clicked save.
and it still does it.

should i remove the plug in for the site.. or could it be a coding issue.. if thats the case i need to reach out the authors.
thx again

Not sure, but when I visit the site I still see the error related to the Recaptcha.
https://www.dropbox.com/s/djcguvpfi3ey1u0/screen-71220.png?dl=0

Try deactivating the recaptcha addon in plugins.

I see this when I open the inspector of the browser. However there are more tickets related to the Recapthca so there might be a possible conflict between the two of them. I am not the developer of CF7 so I can’t say if a fix is on the way.

My steps would be. Disable the Recaptcha. Make sure to test the form after all cache has been cleared in the browser. If it still does not work and the form is not to complicated there are more free Contact Form options in the repository.

• This reply was modified 3 years, 11 months ago by Bianca.

Hello @shal2021,

I have some questions/suggestions that can help you understand why this behavior occurred on your site:

1. Are you using the built-in reCAPTCHA v3 module or an extension to use reCAPTCHA v2? If it’s a third party extension, you should make sure it’s up to date and still works (some plugins are often abandoned over time)

2. Did you make sure that the reCAPTCHA keys corresponded to the correct version (v2 or v3) and that they were up to date? What I usually do when a customer tells me that he has problems with reCAPTCHA is to generate new keys for the version the site is using, it works 99% of the time.

Best regards,
Yordan.

@yordansoare

i reinstalled captcha v3 and in his notes, he has this:

How to Configure:
1. Remove google keys (if any) from Dashboard > Contact > Integration > reCAPTCHA

2. Go to Dashboard > Contact > Contact Forms

Mouse over your form where you want to implement. Then click “Edit”

Then add [anr_nocaptcha g-recaptcha-response] and “Save”

this is what i have under the form tab. is something out of place?
and where would i put: [anr_nocaptcha g-recaptcha-response]

<div class=”form-row contact-form-area”>
<div class=”col-sm-6 first-col”>
[text* your-name placeholder “Name*”]
</div>
<div class=”col-sm-6 last-col”>
[email* your-email placeholder “E-Mail*”]
</div>
<div class=”col-sm-6″>
[text your-phone placeholder "Phone Number*"]
</div>
<div class=”col-sm-6″>
[text your-website placeholder "Project Type*"]
</div>
<div class=”col-sm-12″>
[textarea your-message placeholder “Your Message Here*”]
</div>
<div class=”col-sm-12″>
<div class=”submit-center”>[submit “Send Message”]</div>
</div>
</div>

thanks.. i am an expert in carpentry.. thank god for that..lol

@bianca205

thank you for the screen shot. i am trying to see if i follow @yordansoares advice i can correct the recaptcha error.

its like deciphering Chinese to me..lol

many thanks, i am learning without any formal training.
wishing i will learn more about code one day.

Goodluck. And don’t worry, many of us are autodidacts myself included. Still learning everyday ??

Hello @shal2021,

It appears you’re using the plugin Advanced noCaptcha & invisible Captcha (v2 & v3). Although this seems to be a case that you should consult in their support forum, I will attempt to help you. Please try to use this code in the Form tab of your form editor:

<div class="form-row contact-form-area">
  <div class="col-sm-6 first-col">
    [text* your-name placeholder "Name*"]
  </div>
  <div class="col-sm-6 last-col">
    [email* your-email placeholder "E-Mail*"]
  </div>
  <div class="col-sm-6">
    [text your-phone placeholder "Phone Number*"]
  </div>
  <div class="col-sm-6">
    [text your-website placeholder "Project Type*"]
  </div>
  <div class="col-sm-12">
    [textarea your-message placeholder "Your Message Here*"]
  </div>
  <div class="col-sm-12">
    [anr_nocaptcha g-recaptcha-response]
  </div>
  <div class="col-sm-12">
    <div class="submit-center">[submit "Send Message"]</div>
  </div>
</div>

Please note I only added a container (<div>) that wrap the reCAPTCHA form tag, before the “submit” form tag.

PD: Just as an off-topic comment, my father is also a carpenter ??

Best regards,
Yordan.

@yordansoares

ok, ill give it a try and report back..
either way, ill get it to work.

thx for the efforts!

the problem still occurs. even when i uninstall recaptcha

Hello @shal2021,

Please perform this tests:

1. Create a new form, without modifying its settings, and using it in a hidden page to check if it is working sending a message. Don’t use reCAPTCHA in the first test either.
2. If works, active reCAPTCHA and perform a second test sending a new message. If this also works, maybe the form you reported has a wrong configuration.

If the two first test failed, you need to proceed to the next stage: Create a staging o test installation of your current site in order to change the theme to a default one (e.g. Twenty Twenty) and disable all plugins, except CF7, and try sending a message with the minimum amount of software possible to rule out that the problem is not being produced by a theme or plugin.

If it still fails, then you probably have a server-side issue.

Please let me know the results of the tests.

Best regards,
Yordan.

hi @yordansoares
i will try now..

one quick question.. am i filling out the mail form correctly.
https://turtlec.com/contact-7

many thx in advance again and i am happy to here your father is a carpenter as well.
its great to have a skill that keeps you busy ..lol

also,, do you think the latest release is the cause?
i see alot of other people with the similar issues in the forum.

Hello @shal2021,

Thanks for share the screenshot of the Mail tab from your form. I see some issues with this. First, you aren’t using a couple of tags in your message body: [your-phone] and [your-website]. On the other hand, you’re using some custom mail tags: [mike_shalaby], [sea_turtle_construction], and [web_email], you already instanced and created the code for those tags? If not, please try using these settings for your Mail tab fields:

Mail tab configuration:

1. To: [email protected]
2. From: Mike Shalaby <[email protected]>
3. Subject: New message from Contact Form
4. Additional Headers: Reply-To: Mike Shalaby <[email protected]>
5. Message body:
   Name: [your-name]
   Email: [your-email]
   Phone: [your-phone]
   Website: [your-website]
   Message: [your-message]

Hope this helps you.

Best regards,
Yordan.

hi @yordansoares
thx for the email settings.

i went ahead and created a new form on a hidden page and was given the dreaded message

“There was an error trying to send your message. Please try again later.”

in the process of creating the staging site.. will report back.

@yordansoares

the test site idea worked and i was able to determine its this plugin:

Easy WP SMTP

when i deactivated it, i was able to get one email sent and received.. after, i sent a couple more and they go through but i didnt receive it at the email i have listed in settings. ??