Contact Form Not Sending Email

  • Resolved mperry8304

    (@mperry8304)


    7 years, 2 months ago

    We’ve been using your contact form for some time. It has a lot of great features and it works great. Until recently . . . .

    The form displays properly, forwards people to the thank you page after submission and records the form submission on the dashboard. It does everything it should . . . except send emails. It doesn’t send out the notification email or the confirmation to the user.

    I’ve tried turning the plugin on and off. I’ve tried turning all the other plugins off. We’re using a SMTP plugin to help with email. That plugin has a test function and I do get an email from that so the email server is working and the SMTP plugin is configured correctly.

    I’m using version 1.2.26 of the plugin

    I called the host and they’re seeing a “Incorrect authentication data” error in the logs. Do you have any idea what could be going on?

Viewing 1 replies (of 1 total)
  • Plugin Author codepeople

    (@codepeople)

    Hi,

    Try first using a “from” email address that belongs to your website domain, this is the most common restriction applied in most hosting services.

    If that doesn’t work please check if your hosting service requires some specific configuration to send emails from PHP/WordPress websites. The plugin uses the settings specified into the WordPress website to deliver the emails, if your hosting has some specific requirements like a fixed “from” address or a custom “SMTP” server those settings must be configured into the WordPress website.

    Since you are already using a SMTP plugin please be sure that it is correctly integrated into WordPress replacing the wp_mail function delivery with the SMTP way. Change to another SMTP plugin if needed.

    Thanks.

Viewing 1 replies (of 1 total)
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