Contact Form not displaying fully in Chrome

  • Resolved wilsdorf17

    (@wilsdorf17)


    1 year, 3 months ago

    Hi there,

    I’m having trouble with the contact form on the single listing page. It does not display the Name and Email fields when viewed in Chrome (Version 115.0.5790.173), only the Phone Number and Message fields are visible. The form is, however, displaying all fields in Edge, Safari (on iPad), and Firefox.

    The issue is present on 3 different sites and 2 different themes (Astra and Twenty Twenty-two). The plugin is updated to the latest version.

    I would like have the missing fields visible in Chrome as well. Could you please assist in resolving the issue? Thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • I’ve just checked our site and it is doing the same thing (different theme to the above)

    Plugin Support bobbied

    (@bobbied)

    Hi @wilsdorf17

    Thank you for reaching out about this. We truly appreciate hearing from you and are happy to be able to assist you today. I’m sorry to hear that you ran into issues with this!

    I just went to your website using Chrome and see all of the fields. I think this may be related to whether you are logged in or not. When a logged-in user is on your site, they will not see the Name and Email address fields because they are connected to the user account. Can you please verify that?

    Plugin Support bobbied

    (@bobbied)

    Hi @azure11

    Thanks for your comment here. Can you please read the response I left above and test that for your site? If you want to open a new thread, I believe you can leave your site details privately. Alternatively, you can contact us directly to share that information here:? https://businessdirectoryplugin.com/contact/

    • This reply was modified 1 year, 3 months ago by bobbied.
    Thread Starter wilsdorf17

    (@wilsdorf17)

    Hi @bobbied,

    Thanks for your reply. I didn’t think the contact form would be affected by being logged in. Yes, I can verify that when I logged out, the Name and Email fields were visible in Chrome. Thanks so much!

    Ah yes thanks that is the case!

Viewing 5 replies - 1 through 5 (of 5 total)
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