Contact form bug since updating?

  • Resolved shaycraft

    (@shaycraft)


    6 years, 9 months ago

    Hi all,

    Since updating Contact Form 7 to version 5.0, all my contact forms display an empty red box underneath the submit button. This is happening on several websites, on different hosting environments.

    There is no error message, the box just sits there under the submit button all the time.

    My contact form still works, but the box is ugly and shouldn’t be there… any suggestions? Anyone else got this bug?

    Thanks in advance ??

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 18 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme.

    It isn’t a solution.
    I have the same problem and i need to use my theme and not the default theme. Have you got an other solution ? Please.

    • This reply was modified 6 years, 9 months ago by pillowstudio.
    Thread Starter shaycraft

    (@shaycraft)

    Hi @takayukister,

    I tested a default theme and yes, the box is gone; but switching themes is not an option for me. I have multiple sites built using Jupiter theme, so I need to fix the issue with the contact form so that it works with Jupiter.

    Will there be any further investigation into this bug?

    Thanks,
    Sasha

    This problem only occurred when CF7 5.0 upgraded.
    It worked fine before that.

    Interesting that it only happened when CF7 upgraded, but the “suggested solution” to this bug is to change to a default theme ?

    This is neither practical nor helpful to most users experiencing this problem.

    Thread Starter shaycraft

    (@shaycraft)

    @skoochgroup agreed… it’s definitely not a solution for me as I have about 15 websites that will have this issue once I update CF7 across all of them. It seems like we may have to find a different contact form plugin if this issue will not be fixed anytime soon?

    same problem here.

    the code responsabel for this

    <div class="wpcf7-response-output wpcf7-display-none"></div>

    Thread Starter shaycraft

    (@shaycraft)

    @takayukister this issue is not resolved, do you have any further suggestions please? Most users are not able to switch to a default theme permanently. Thanks

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    No, I don’t. It’s obviously the theme’s stylesheet issue, and it’s a commercial theme. Why don’t you ask the theme seller for support?

    https://themeforest.net/comments/18700369

    As a workaround add the following css in Theme Options / Advanced / Custom CSS

    div.wpcf7-display-none {display: none;}

    Don’t use .wpcf7-display-none {display: none!important;}, otherwise the validation error isn’t displayed anymore!

    • This reply was modified 6 years, 9 months ago by barentz.
    Thread Starter shaycraft

    (@shaycraft)

    Awesome, thanks @barentz

    Yeah I was nervous about overwriting it with CSS cos I didn’t want the legitimate error messages to disappear.

    Thank you @barentz for this solution !

    Thanks! That worked. I am also using Jupiter theme.

    I’m using Salient and after I added the code

    div.wpcf7-display-none {display: none;}

    I still have a green box.

    Any other suggestions?

    Thanks!

    Got the code that fixed the issue from an amazing support person at ThemeNectar. Thought it may help others with the Salient theme:

    div.wpcf7-mail-sent-ok {
    color: #398f14 !important;
    }

Viewing 15 replies - 1 through 15 (of 18 total)
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