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Resolved

(@thegoodrider)

Hello,

I am not receiving the e-mail information in my contact form. I receive everything else, just not the e-mail…

Form code:

<div class="row">
<div class="col-md-6">
<p><label>Your Name (required)</label> [text* your-name] </p>
</div>
<div class="col-md-6">
<p><label>Your Email (required)</label> [email* your-email] </p>
</div>
</div>

<p><label>Subject</label>[text your-subject] </p>

<p><label>Your Message</label> [textarea your-message] </p>

<p>[submit class:btn class:btn-color-primary "SEND A MESSAGE"]</p>

Mail code:

From: [The Good Rider  <[your-name]>

Email: [your-email]

Subject: [your-subject]

Message Body:
[your-message]

--
This e-mail was sent from a contact form

Can anyone see the problem please?

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Takayuki Miyoshi
(@takayukister)

3 years, 3 months ago

Do you get any response message after you submit the form?

Thread Starter thegoodrider
(@thegoodrider)

3 years, 3 months ago

I get the standard ‘your message was sent, all good’ validation.

Plugin Author Takayuki Miyoshi
(@takayukister)

3 years, 3 months ago

FAQ > I see a response message “Thank you for your message. It has been sent.” with green border, but I never receive a mail for that.

Thread Starter thegoodrider
(@thegoodrider)

3 years, 3 months ago

Thanks for the suggestion.

I spoke to my hosting provider (Bluehost) and they checked their system as well as played around with the script.

I am told that it cannot be a spam filter because that would block the entire e-mail while I am not receiving just the sender’s e-mail address. They suggested a different plugin…
Thread Starter thegoodrider
(@thegoodrider)

3 years, 3 months ago
I found that this is what was actually being used, not the other form.
```
<div class="row">
<div class="col-md-6">

<p style="margin-bottom: 27px;"><label>Your Name (required)</label> [text* your-name] </p>

<p style="margin-bottom: 27px;"><label>Your Email (required)</label> [email* your-email] </p>

<p style="margin-bottom: 27px;"><label>Subject</label> [text your-subject]</p>
</div>

<div class="col-md-6">

<p><label>Your Message</label> [textarea your-message]  </p>

</div>

</div>

[submit class:btn class:btn-color-white class:btn-style-bordered "SEND A MESSAGE"]
```
```
From: [your-name] <[your-email]>
Subject: [your-subject]

Message Body:
[your-message]

--
This e-mail was sent from a contact form
```
Thread Starter thegoodrider
(@thegoodrider)

3 years, 3 months ago

The problem was the form. Now fixed.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Contact form 7 tags’ is closed to new replies.