Contact Form 7 Send Error But WP Mail Sends

  • Hi,

    When sending a test mail through WP Mail SMTP it gets delivered successfully but when trying to send a form response it fail with an error every time “There was an error trying to send you message. Please try again later.”

    I cannot find any settings in CF7 at all to check or configure and the error message is so generic that I do not have the faintest idea where to even start looking.

    Can anyone with experience with CF7 perhaps shed some light on it as it seems a lot of the support messages for CF7 deal with sending failures?

    Thanks ??

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  • Hi,

    I’m using Easy WP SMTP and I had similar symptoms – the plugin’s internal test was working fine but the form submission was showing a general error.

    I don’t know about the WP Mail SMTP plugin, but the one I use (Easy WP SMTP) has an option to log sending messages – it’s not perfect, but there I found records from the SMTP server and the exact causes of problems with sending messages.

    Thread Starter webweavepro

    (@webweavepro)

    Thanks for the feedback @geykgn. Unfortunately WP Mail SMTP only has logging in the pro version so I have absolutely nothing to go on except the error displayed by CF7 when posting.
    Do you mind sharing any non-confidential info on what you saw in your logs? It could perhaps point me in the right direction.

    @webweavepro

    Since WP Mail SMTP has logging only in PRO, deactivate this plugin (you don’t have to uninstall it) and run Easy WP SMTP for testing. After troubleshooting, you can always go back to WP Mail SMTP – the Easy WP SMTP plugin has an option to delete its settings completely (there is almost no trace of its use ??).

    For me, the problem was the sender’s address, which did not match the account name on the SMTP server. In the logs I found the following entries (this is a fragment of the message from logs):

    Sender is not same as SMTP authenticate username

    P.S. Interestingly, in my environment, the problem is only the sender for the first message /Mail template/. For the second message /Mail(2) template/ the sender does not have to match the username authenticating on the SMTP server – most likely it is caused by the cooperation of PHPMailer (which actually sends) with the SMTP server.

Viewing 3 replies - 1 through 3 (of 3 total)
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