• Resolved wpstudent

    (@jozephbrasil)


    Dear Support,

    I have unchecked ‘Company field’ as required field in CRM (changing layout) and even doing that when I try to create a new form using Contact Form after assign all fields I get and error from plugin saying that ‘Company’ can not be empty because it’s a required field. Do you have any idea about how to fix this issue?

    • This topic was modified 2 years, 6 months ago by wpstudent.
Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter wpstudent

    (@jozephbrasil)

    One week and no replies? ??

    Plugin Author Zoho CRM

    (@zohocrm)

    Hi,

    Sorry for the delay. In the Lead module Company field is a system mandatory

    Thread Starter wpstudent

    (@jozephbrasil)

    Dear Support,

    But that is the case. I have unchecked Company as mandatory field in CRM and only keep name, email and phone, but the plugin still saying that Company is mandatory.

    Plugin Author Zoho CRM

    (@zohocrm)

    Hi @jozephbrasil,

    Please delete the old form and create a new form.

    Thank you

    Thread Starter wpstudent

    (@jozephbrasil)

    I did it. The problem persists. My CRM configuration in Leads layout, the only three mandatory fielads are: lastname, phone and email (company was unchecked), but the plugin still asking for company.

    Plugin Author Zoho CRM

    (@zohocrm)

    Hi @jozephbrasil ,

    We have added a fetch field option in the contact form 7

    Step: 1. Goto field mapping form
    2. Check the option for fetch fields

    Plugin version: 1.7.5.2

    Thread Starter wpstudent

    (@jozephbrasil)

    Hello, thank you for your assistance.

    I have clicked in Fectch Field. But even with that action, I am still getting:

    Company cannot be empty. Please map it with Contact Form field. How I said, company is not a mandatory field in Lead Layout anymore.

    I have deleted the form and added it again:

    Leads – Standard – Contact Form7 > problem persists.

    • This reply was modified 2 years, 6 months ago by wpstudent.
    Plugin Author Zoho CRM

    (@zohocrm)

    Hi @jozephbrasil,

    Can you able to mention your CRM Layout screenshot.

    Thank you

    Thread Starter wpstudent

    (@jozephbrasil)

    I don’t know how to attach images here. But basically the layout has only three mandatory fields: lastname, phone and email.

    Plugin Author Zoho CRM

    (@zohocrm)

    Hi @jozephbrasil,

    Please feel free to contact us for any further assistance: [email protected]

    We will schedule a remote session.

    Thank you

    Thread Starter wpstudent

    (@jozephbrasil)

    Even after all updates, this module still requiring company as mandatory field linking contact form 7 with Zoho.

    Plugin Author Zoho CRM

    (@zohocrm)

    Hi @jozephbrasil,

    please write us a mail at [email protected]. we will schedule a remote session.

    Thank you

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Contact Form 7 linked to Leads’ is closed to new replies.