Contact Form 7 issues

  • Resolved impactgareth

    (@impactgareth)


    7 years, 8 months ago

    Hi.
    Thanks for making this plugin.
    I have successfully connected my WP Contact Form 7 form to osticket via your bridge plugin (v1.01). However, similarly to one of your users a few weeks ago, I have been unable to connect the Help Topic value to osticket. Also, files uploaded don’t show up in osticket.

    I copied and pasted the function code into the theme’s function.php but this threw out an error and did not solve the issue.

    Is there a workaround I can use?
    Ideally I would like the help topic to be a hidden field on the form as it will always be the same from this particular form.

    Alternatively, if contact form 7 has compatibility issues, which contact form plugin would you recommend (ideally with captcha functionality)?

    Thanks
    Gareth

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter impactgareth

    (@impactgareth)

    *UPDATE* I’ve managed to assign the help topic to osticket via a hidden field now. I didn’t realise that I needed to use the osticket’s help topic numberical id – rather than the name of the help topic.

    However, I still can’t get the file upload to flow through from the WP form to osticket.

    The form field i am using is: [file osticket-attach filetypes:txt|doc|pdf limit:1mb]

    The bridge setting value for ‘Attachments” is osticket-attach

    when I reply to the open ticket via email directly attaching a file it does successfully attach the file to the reply in osticket. I just can’t get it to attach from the WP contact form.

    Any help would be greatly appreciated.

    Thanks,
    Gareth

    Plugin Author SCAND

    (@scandltd)

    Hello, Gareth.

    You don’t need to add something into functions.php right now, as the functionality to processing topicId in case of “title-id” pairs was added in 1.0.1 version.

    The description of Topic for Contact Form 7 should looks like this:

    <label> Help Topic (required)
    [select* topic id:topic class:control-select include_blank “Feedback|2” “General Inquiry|1” “Report a Problem|10” “Report a Problem / Access Issue|11”] </label>

    The attachments field should looks like:

    <label> Attachments
    [file attachments limit:2mb] </label>

    And the name “attachments” should be assigned to properly field on the settings page for “osTicket Connector” plugin.

    Please contact us by [email protected] email and we will try to help you configuring necessary things.

    Thank you for your interest in our plugin.

    Best regards,
    SCAND Team

    Thread Starter impactgareth

    (@impactgareth)

    Thanks for your help Alex. This is now resolved.

    FYI I needed to add the [attachments] code to the additional ‘mail’ tab of the contact form 7 template settings.

    Cheers,
    Gareth

Viewing 3 replies - 1 through 3 (of 3 total)
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