Hi @johnzoro
Usually it’s happening when there are JavaScript errors in the website. You can look for JavaScript errors like this: https://doc.smartslider3.com/article/318-chrome
Have you sent an e-mail as well? In that case, your problem is that you have the same slider twice on the page, which unfortunately is one of our limitations: https://doc.smartslider3.com/article/477-limitations
It looks like as if one of the calls would come from directly the theme (probably you put the slider there using it’s PHP code ) and the other code is coming from the page itself (from the WordPress backend), so I would suggest to open up the page in your WordPress and remove the shortcode from there.
