• Resolved imagine2006

    (@imagine2006)


    In sandbox mode transactions are successful but the second I put it in Production mode everything gets declined. We are losing sales every day because everyone is getting declined.

    this is one I did this morning in Production mode and got declined. The amount was for .01 and I did provide a street address and there were sufficient funds. Like I said this is happening for every customer. The phone number and email address were really entered – I just blanked them out for here

    2024-05-10T16:17:44+00:00?Notice?{“request”:{“amount”:1,”currency”:”CAD”,”source”:”clv_1TSTSAwsLaHbbPAp265btBtX”,”capture”:true,”description”:”Authorize and Capture”,”metadata”:{“shopping_cart”:”WP 6.5.3 | WC 8.8.3 | 1.0.12″},”customer”:{“first_name”:”<Scrubbed customer first name>”,”last_name”:”<Scrubbed customer last name>”,”phone”:”**********”,”email”:”*************”}},”response”:{“status_code”:402,”result”:”{\”message\”:\”402 Payment Required\”,\”error\”:{\”code\”:\”card_declined\”,\”message\”:\”Street address is not provided\”,\”charge\”:\”F8A7RMBASCH9R\”,\”declineCode\”:\”issuer_declined\”}}”},”ip_address”:”154.5.106.156″}?Additional context { “_legacy”: true }

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Clover eCommerce

    (@cloverecommerce)

    HI, imagine2006

    Thank you for reaching out to us. Please send an email to our team at [email protected] , so that we can get more information and help you further.

    stremel

    (@stremel)

    I’m having a similar issue on our site with all orders failing, did you guys ever find a resolution for this?

    Thread Starter imagine2006

    (@imagine2006)

    @stremel no unfortunately, we had to stop using the plugin and use Square

    Plugin Author Clover eCommerce

    (@cloverecommerce)

    @stremel Thank you for reaching out to us. We’re sorry you’re experiencing issues. Please send an email to our team at?[email protected]?, so that we can get more information and help resolve your issue.

    -Clover Ecommerce Team

Viewing 4 replies - 1 through 4 (of 4 total)
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