Constant Contact list addition issues – I’ve tried all the recommendations

  • Resolved cpedesign

    (@cpedesign)


    5 years, 10 months ago

    I’m having problems with my ConstantContact form on the above site for a client – I’m not able to get it to add submissions to the CC list. I’m using plug-in version 1.4.3, WordPress version 5.0.2, PHP 7.2.6 and MySQL version 5.1.55. (yes, I know that’s an outdated version of MySQL, that’s a limitation on the part of my client’s host – Yahoo Small Business / Aabaco). I’ve looked through the support threads and haven’t been able to solve this problem.

    I’ve tried checking / unchecking Bypass Constant Contact cron scheduling and I’ve checked to make sure that the opt in check box shows on the form and it’s still not working.

    The same form on a test version on a different web host (https://claireprucherepperly.com/swest/) does populate the CC list.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 16 through 23 (of 23 total)
  • Thread Starter cpedesign

    (@cpedesign)

    @constantcontact – ignore my above question – just realized the answer’s in the error message (wp-content/ctct-logs/constant-contact-errors.log). Will try making the file and report back.

    Thread Starter cpedesign

    (@cpedesign)

    @constantcontact – the debugging log is activated. This is the message it shows:

    [2019-01-12 22:13:25] API.INFO: mashery.not.authorized.inactive: The Mashery account associated with this request is not active, or an invalid API key was used. [“Extra information”,[“[object] (stdClass: {\”error_key\”:\”mashery.not.authorized.inactive\”,\”error_message\”:\”The Mashery account associated with this request is not active, or an invalid API key was used.\”})”]] []

    Plugin Author Constant Contact

    (@constantcontact)

    Do you have any sort of Mashery integration set up with the website? For some reason details around Mashery are getting included in what gets sent to the API. However, this is causing an error here, as shown above, and likely rejecting the request as a whole. That would explain why people aren’t presently getting added.

    Plugin Author Constant Contact

    (@constantcontact)

    Any changes or new development with this one @cpedesign ?

    Thread Starter cpedesign

    (@cpedesign)

    @constantcontact – nothing new. Got distracted by other problems. Thanks for checking in on this.

    I haven’t set up any Mashery integration. We’re using shared web hosting from Yahoo Small Business / Aabaco.

    I’m leaning towards trying another plugin or the inline form. What would be the next steps in problem solving this plugin?

    Plugin Author Constant Contact

    (@constantcontact)

    Honestly, figuring out what part of your website is possibly including the Mashery details in a place that we don’t need it would be the next step towards resolution. It’s possible that something you have installed has the integration, even without actively realizing it. While not guaranteed, I am wondering if the YSB part may have some integration available as a feature.

    Thread Starter cpedesign

    (@cpedesign)

    Thanks. I tried the inline form and it seems to be working, so I’m going to give up on this plugin and mark this as resolved.

    Thank you for your help!

    Plugin Author Constant Contact

    (@constantcontact)

    Whatever gets the job done. Let us know if you need anything else.

Viewing 8 replies - 16 through 23 (of 23 total)
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