“Constant Contact Forms has experienced issues that need addressed”

  • Resolved miguelggarcia

    (@miguelggarcia)


    2 years ago

    Log looks like 100 entries like this one:

    [2023-03-22 16:06:33] API.INFO: ConstantContact_API::get_account_info:131 – http.status.forbidden – http.user.account.deactivated [] []
    [2023-03-22 16:10:13] API.INFO: ConstantContact_API::get_lists:229 – http.status.forbidden – http.user.account.deactivated [] []

    I think it’s because we disabled the user that created the connection between ConstantContact and our wordpress site.
    Tried to sync the lists and it didn’t work (I think that’s what’s generating the “get lists” log)

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Yes, you’re going to want to disconnect the original connection and then re-connect with a still existing user. Then you should be able to try again with syncing.

    Thread Starter miguelggarcia

    (@miguelggarcia)

    Not sure how to disconnect the original connection. When I clicked on “disconnect”, I got the following:

    Account Connected!

    You are connected to your Constant Contact account.

    Account Name:


    Fatal error: Uncaught Ctct\Exceptions\CtctException: Forbidden in /home/customer/www/mysite/public_html/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/BaseService.php:78 Stack trace: #0 /home/customer/www/mysite/public_html/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/AccountService.php(99): Ctct\Services\BaseService->convertException(Object(GuzzleHttp\Exception\ClientException)) #1 /home/customer/www/my-site/public_html/wp-content/plugins/constant-contact-forms/includes/class-connect.php(186): Ctct\Services\AccountService->getAccountInfo(‘49175897-62bb-4…’) #2 /home/customer/www/mysite/public_html/wp-includes/class-wp-hook.php(308): ConstantContact_Connect->admin_page_display(”) #3 /home/customer/www/mysite/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array) #4 /home/customer/www/mysite/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /home/ in/home/customer/www/mysite/public_html/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/BaseService.phpon line78

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    Learn more about troubleshooting WordPress.

    Plugin Author Constant Contact

    (@constantcontact)

    The process you’re taking is correct, but for whatever reason it seems to be throwing errors as well.

    Are you savvy enough to potentially access the database directly? There should be a couple options saved in the wp_options table, named ctct_token and _ctct_api_key that when deleted, should put you back in a “connect now” state with the plugin.

    That said, I’m also curious about any extra information that the debug log may provide for the error, “Forbidden” is pretty generic.

    Thread Starter miguelggarcia

    (@miguelggarcia)

    Cleaning the table did the trick. It’s working again. Thank you!

    Plugin Author Constant Contact

    (@constantcontact)

    Awesome, let us know if you need anything else.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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