Constant Contact Forms has experienced issues

  • Resolved caordawebsol

    (@caordawebsol)


    1 year, 4 months ago

    Last few lines of debug:

    1. [2023-10-12 03:32:22] Refresh Token:.INFO: Refresh token triggered [] []
    2. [2023-10-12 03:32:22] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    3. [2023-10-12 13:03:14] Refresh Token:.INFO: Refresh token triggered [] []
    4. [2023-10-12 13:03:14] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    5. [2023-10-12 15:32:27] Refresh Token:.INFO: Refresh token triggered [] []
    6. [2023-10-12 15:32:28] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    7. [2023-10-12 16:29:05] Refresh Token:.INFO: Refresh token triggered [] []
    8. [2023-10-12 16:29:05] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    9. [2023-10-12 16:29:05] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
    10. [2023-10-12 16:55:55] Refresh Token:.INFO: Refresh token triggered [] []
    11. [2023-10-12 16:55:55] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    12. [2023-10-12 16:55:56] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
    13. [2023-10-12 16:56:31] Refresh Token:.INFO: Refresh token triggered [] []
    14. [2023-10-12 16:56:31] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    15. [2023-10-12 16:56:32] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
    16. [2023-10-12 16:56:38] Refresh Token:.INFO: Refresh token triggered [] []
    17. [2023-10-12 16:56:38] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    18. [2023-10-12 16:56:39] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Hi @caordawebsol

    Looks like you need to do a manual reconnect of your account to Constant Contact. This would be the same process that you did once you upgraded past version 2.0.0 with the new API flow.

    There should be a light green “Disconnect” menu item that leads to page where you can reconnect manually with. You’ll want to click the “Disconnect” button and then upon refresh, you can start the process again.

    You shouldn’t lose any information or configuration doing this, and it’ll get you fresh tokens.

    Thread Starter caordawebsol

    (@caordawebsol)

    All sorted – thanks!

    Plugin Author Constant Contact

    (@constantcontact)

    Welcome. Let us know if you need anything else.

Viewing 3 replies - 1 through 3 (of 3 total)
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