Consistent Login Issue with “Account does not Exist” message

  • Stephanie

    (@beholdengrace23)


    2 years, 1 month ago

    Please help. I have a new account that was just made 14 hours ago and I can’t log into WordPress without changing my password each time. Every time I try to log in I am met with an error message that says one of these possibilities, my account doesn’t exist, my username isn’t recognized, or my email address isn’t attached to any account. In addition I can no longer reach my administrative page to work on my site. I have done the suggested fixes on the troubleshooting page and do not know what to do next. I have limited tech education. Thank you. I am working off the Google Chrome Browser.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Moderator t-p

    (@t-p)

    I have done the suggested fixes on the troubleshooting page and do not know what to do next.

    I am not sure which page you are referring to.

    If you have not, try:
    – manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    – If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).`

Viewing 1 replies (of 1 total)
  • The topic ‘Consistent Login Issue with “Account does not Exist” message’ is closed to new replies.