CONNECTION_ERROR : “cURL error 28: Operation timed out after 10001 milliseconds

  • Resolved abruski17

    (@abruski17)


    4 years, 7 months ago

    That’s the error message I keep getting. I had some back and forth with support that never really went anywhere. Hoping to have better luck here. Each of the questions posed to me by the plugin author were forwarded to my host and answered sufficiently. We have them whitelisted and ping tests have already proven successful.

    If CleanTalk wants to actually explain why their stuff isn’t working, we’re all ears.

    • This topic was modified 4 years, 7 months ago by abruski17.
Viewing 15 replies - 31 through 45 (of 60 total)
  • Thread Starter abruski17

    (@abruski17)

    Hey guys, we’ll need you to renew us again so we can test this item.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    It’s done.

    Thread Starter abruski17

    (@abruski17)

    Hi guys. I did not hear back from anybody but I just checked and it appears you extended trial access once again. If you do that in the future do you think somebody can email me?

    Plugin Support amagsumov

    (@amagsumov)

    Yes, of course. We’ll contact you if we extend your trial.

    THank you.

    Thread Starter abruski17

    (@abruski17)

    Your fix ended up checking just 525 of our users. We have many thousands more than that. What would you like to do now that this fix did not work?

    Plugin Support amagsumov

    (@amagsumov)

    Thank you for feedback.

    We’ll continue investigating the issue. You’ll be contacted within 48 hours.

    Plugin Author Denis

    (@shagimuratov)

    @abruski17,

    Do you have any JavaScript errors in console of the browser?
    https://developers.google.com/web/tools/chrome-devtools/shortcuts

    If you have please post it here.

    Thread Starter abruski17

    (@abruski17)

    No errors. There are no logs present either. The search appears to be searching for only new users on subsequent searches. We have multitudes more users than the 5,000 or so it originally searched for prior to us installing your new plugin.

    Plugin Support amagsumov

    (@amagsumov)

    Thank you for updaing us.

    Did you try to search with the option “Specify date range”?

    Hello,

    We have few fixes for a last few days connected to the users check. I hope that it could help you too.

    Please, reinstall the plugin. ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip )

    Here is the instruction:

    1. Entrer to the Antispam by Cleantalk plugin settings. (Wordrpess Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings)
    2. Check last settings “Complete deactivation” and save changes.
    4. Go to WordPress Administrator Panel —> Plugins.
    5. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
    6. After the automatic page refresh find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    7. Go to Plugins —> Add New —> Upload Plugin.
    8. Download the plugin archive from the link above.
    9. Choose the downloaded archive and press “Install Now”.
    10. Activate it.
    11. Proceed to the plugin’s settings. (See item 1.)
    12. Press button “Get key automatically”

    Contact us if you have any questions.

    Thread Starter abruski17

    (@abruski17)

    Password recovery emails are not being sent from your website. Neither my spam folder nor the regular inbox have received anything after multiple password recovery requests. Additionally, when trying to login with a few different guesses of my password, I was given a dialogue box stating that a one-time passcode was sent for three different password entries on the same user account. Can you send me password credentials and renew the trial so I can test the new plugin?

    @amagsumov I have tried with both date range selected and not. See the notes regarding some of the system behavior regarding the date range selection bugs, too.

    Plugin Support SergeM

    (@serge00)

    Hello, @abruski17.

    I’ve extended your anti-spam license by other 7 days and sent you your new profile credentials to the email your CleanTalk profile was created with.

    Thank you.

    Thread Starter abruski17

    (@abruski17)

    CONNECTION_ERROR : “cURL error 28: Operation timed out after 20001 milliseconds with 0 bytes received”. Do you want to proceed?

    We’re back to this again. Should we just assume the plugin doesn’t work?

    Plugin Support amagsumov

    (@amagsumov)

    Hello, @abruski17

    Please, update the plugin to the latest version:
    https://cleantalk.org/help/update-wordpress

    Then run scanner. Does it help?

    Thread Starter abruski17

    (@abruski17)

    Did you update it again in the last two days? Because we already updated it at your advisement.

Viewing 15 replies - 31 through 45 (of 60 total)
  • The topic ‘CONNECTION_ERROR : “cURL error 28: Operation timed out after 10001 milliseconds’ is closed to new replies.