CONNECTION_ERROR : “cURL error 28: Operation timed out after 10001 milliseconds

  • Resolved abruski17

    (@abruski17)


    4 years, 7 months ago

    That’s the error message I keep getting. I had some back and forth with support that never really went anywhere. Hoping to have better luck here. Each of the questions posed to me by the plugin author were forwarded to my host and answered sufficiently. We have them whitelisted and ping tests have already proven successful.

    If CleanTalk wants to actually explain why their stuff isn’t working, we’re all ears.

    • This topic was modified 4 years, 7 months ago by abruski17.
Viewing 15 replies - 16 through 30 (of 60 total)
  • Thread Starter abruski17

    (@abruski17)

    We replied to your email with the screenshot, yes.

    Plugin Support SergeM

    (@serge00)

    Please, forward your letter to this email:
    [email protected]

    At the moment I see that the last letter was from us to you.

    Thread Starter abruski17

    (@abruski17)

    We responded to the gentleman that emailed us. We’ll forward that sent email to the support address.

    Roman Safronov

    Thu, Apr 23, 1:30 AM (1 day ago)
    Hello, We have fixed the problem. Please, reinstall the plugin.
    Aaron Bruski <[email protected]>

    Thu, Apr 23, 3:55 PM (20 hours ago)

    Thread Starter abruski17

    (@abruski17)

    In other words, the last letter was not from you guys. It was from me to you showing you guys that the fix did not work.

    Plugin Support SergeM

    (@serge00)

    Thank you for your feedback, @abruski17.

    We will fix the issue as soon as the work week starts and write back to you.

    Thread Starter abruski17

    (@abruski17)

    This happened on an earlier email to you guys, too (which we subsequently, successfully sent to you). Your server is not accepting gmail:

    Mail Delivery Subsystem <[email protected]>

    3:20 PM (1 hour ago)

    to me
    Error Icon
    Delivery incomplete
    There was a temporary problem delivering your message to [email protected]. Gmail will retry for 45 more hours. You’ll be notified if the delivery fails permanently.
    LEARN MORE
    The response was:

    The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [cleartalk.com 184.168.131.241: timed out]

    Plugin Support SergeM

    (@serge00)

    Our email is this one:
    [email protected]

    Not the one you posted:
    [email protected]

    Thread Starter abruski17

    (@abruski17)

    Yes. We just noticed that as well. Note that we have time/date stamps on all of the other communications showing sent/received status in case there is any question about who received what and when. Let us know when you guys are open for business again.

    Plugin Support SergeM

    (@serge00)

    Yes, of course. We are looking forward to fixing the issue.
    Our programmer staff will start their work week tomorrow.
    Thank you.

    Plugin Support amagsumov

    (@amagsumov)

    Hello, @abruski17

    We apoligize for delay but we need more time to fix the issue. It may take 2-3 workdays.

    Please, wait.

    Hello,

    It seems like that the problem because of missing requests from your website to our api server:
    https://api.cleantalk.org

    You may try to enable “Use WordPress HTTP API” in the plugin settings and check if it works.

    Also, can you ask your hosting about checking is everything fine with outgoing requests to api.cleantalk.org?

    Furthermore, we’re working on some improvements to the current server checking system and try to finish it until the next release.

    Thread Starter abruski17

    (@abruski17)

    If you recall from our past correspondence our host confirmed that communication to your servers was fine on our end.

    The “Use WordPress HTTP API” was already enabled.

    Again, we have already forwarded you the correspondence from our host regarding the outgoing requests being okay.

    When checking we also just noticed that the trial period was over.

    I could not understand from your message but do you guys intend on trouble shooting this or does it simply not work and we should move on?

    Plugin Support SergeM

    (@serge00)

    Thank you, @abruski17.

    We are looking for a solution of this issue. We plan to fix it on this work week.

    Please, wait.

    Hello,

    I provided you a dev version via e-mail. Please, check.

    Best regards.

    Hello,

    Please, update plugin to the latest 5.138 version. It should fix this issue.
    https://cleantalk.org/help/update-wordpress

    Best regards.

Viewing 15 replies - 16 through 30 (of 60 total)
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