Connection url and site url do not match

  • Resolved Sky Shabatura

    (@skyshab)


    1 year, 11 months ago

    After a recent update, we are seeing the following error:

    “Connection Status: Issues Found. The connection URL and your site URL do not match”

    Our site has WordPress installed in a subfolder so the site url has the trailing ‘/wp’. However, on the AC side, we are only able to connect using the main domain, without the trailing ‘/wp’.

    Trying to revert to the last working version of the plugin breaks the checkout process (with no useful errors logged) since we’ve also updated WP, Woo, etc.

    Seems like the plugin should be using the home url for things relative to the REST api, but is instead checking the site url.

    Any ideas?

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  • Thread Starter Sky Shabatura

    (@skyshab)

    I should mention that I’ve tried reconnecting, repairing the connection, etc, but the problem still persists.

    Plugin Author ActiveCampaign

    (@acteamintegrations)

    I know this is an old ticket but I wanted to mention that we have done updates to address issues with connections and properly detecting connection issues. We’ve made a few changes with connections to resolve some issues customers face with their integration setup. Please let us know if you’re still seeing issues.

Viewing 2 replies - 1 through 2 (of 2 total)
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