Connection to Zoho is NOT Working

I also noticed, on the “Zoho Log” tab that this stopped working the same day that our SSL certificate billing had lapsed and the certificate was disabled for a few hours. It was quickly restored but this issue persisted for another 5 weeks and counting. The errors begin on that day, and are always this: “cURL error 60: SSL certificate problem: certificate has expired” which is no longer true of course.

Hey @earth_human,

This can be caused for many reasons,

Did you open a ticket on our website at crmperks.com,

Thank You – Sam

No i didn’t open a ticket there. Can you give me some quick suggestions here?

1 – try to disconnect and reconnect
2 – remove the connection and re-add
3 – make sure that the redirect url is pointing to an https:// url.

Thank You – Sam

it is your server issue , it could not connect to zoho
exact issue is explained here https://stackoverflow.com/questions/69387175/git-for-windows-ssl-certificate-problem-certificate-has-expired

Randomly started working again. I changed nothing. Makes me think the connection is somehow unstable.

Hmm, That is odd, I will check with our team but this is the first we hear of this.

I am happy that all is fine and dandy now,

Feel free to reach out if you have any additional questions,

Thank You – am

And….. stopped working. Just great.

I’m using the “Test Connection” button and it throws this message: “Test Connection: Connection to Zoho is NOT Working”

I try to Revoke Access and then log in again with Zoho. It’s always successful but then I click the test connection button and it fails again. And since the account isn’t connected, the account is not selectable in the Zoho Feeds tab.

• This reply was modified 2 years, 10 months ago by earth_human.
• This reply was modified 2 years, 10 months ago by earth_human.

Do you have any firewall / proxy and or CDN running on your site?

Also, did you check the link from the reply above about the SSL issue?

Thank You – Sam

• This reply was modified 2 years, 10 months ago by sbazzi.

Thanks for your help. We do not have any firewall or proxy or security running on our site. I checked the link but we do not manage the server ourselves as it’s just a monthly plan with Siteground hosting. I did plug our site into 3 SSL checkers and for each one it came back 100% working with all green check marks so we should be ok there. While it was briefly working earlier today, the form would populate into Zoho with 2 separate entries (two rows of data). In this case we’re populating into the “Cases” module but I suppose the same would happen with Leads, etc. One looked correct, and the other was completely blank. The same happened on my next submission test, and then the connection stopped working once I added my email address into the “Notify by Email on Errors” field. So, maybe that is a helpful clue but I’m not sure. I tried removing my email address it and saving, but now when I test I just see the error every time.

Here’s a screenshot: https://ibb.co/hFp8hY6

• This reply was modified 2 years, 10 months ago by earth_human.

Makes sense,

If possible, can you please open a ticket on our site?

Because we may need to get access and exchange sensitive details, it would be best to connect directly. You are free to open a ticket at crmperks.com and our support team will be more than happy to help debug further.

Thank You – Sam

• This reply was modified 2 years, 10 months ago by sbazzi.

Sure. Is that possible for paid customers only? We have the paid version but I’m trying to coordinate with the previous developer to get that login information.

Hey @earth_human,

Fill out the contact form on our site and send the site name along,

We can retrieve it.

Thank You – Sam

• This reply was modified 2 years, 10 months ago by sbazzi.

I have done so. Thanks!

Hey @earth_human,

Perfect, We will be in touch soon and we will figure it out!

Thank You – Sam