Connection to website failed

I recieve error message saying: “connection to website failed”
Support said .htaccess file needs updating. I contacted my hosting company but not yet resolved. I need to create my app asap and have done all the other things according to the you tube tutorial but am just adding woo commerce and my products and just need to connect it now.

Please can you assist me please

my website is : https://www.worthmarketingsolutions.co.za

The page I need help with: [log in to see the link]