Connection to the server has been lost

  • Hi, trying to create a new slider I got the error

    Connection to the server has been lost

    I got 6 sliders previously made on this site and everything was great, then it stopped allowing editing the instance of the slider (Failed to load simple.slider Unexpected token <)
    Could you please tell what can it be (I turned off and on presumably conflicting plugins)

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author jssor.com

    (@jssor)

    Please do me a favor.

    With browser chrome, press F12 to enter developer mode, and then switch to network tab.

    And then try to edit ‘simple.slider’, after that you will see a new item of the connection to the server, please copy the response of the connection and paste it here.

    Thanks in advance!

    Thread Starter signale

    (@signale)

    Sure, here https://youtu.be/Bt48Zs0UVDE
    If you wish, I can send you credentials to the site through the mail.

    Plugin Author jssor.com

    (@jssor)

    Please send me the url and credential, thanks!

    Plugin Author jssor.com

    (@jssor)

    By checking the network, I found the problem,
    jssor slider plugin request data from url like /?jssorextver=3.1.24&id=7&filename=simple-slider_6.slider&method=retrieve&nonce=f3b02eef0d
    some other plugin or theme blocked the request and respond with a page instead.
    You can open the url with browser to have a look.

    For now, I am not sure which plugin or theme made this happening.
    Maybe you can disable all plugins and then enable them one by one to find the plugin. Please let me know when your get it, so we can fix the bug.

    Thread Starter signale

    (@signale)

    On another website it works with the Visual Editor just fine and on this one works only if I turn it off.

Viewing 5 replies - 1 through 5 (of 5 total)
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