Connection problem

Hi there @ptptpt

Thanks for your question!

Hello, I have a problem connecting the woocommerce store with facebook. During the configuration, everything goes well until the last stage in which the attachment message in the picture pops up, I will add that the problem has been present for a long time.

I have checked your screenshot.

It seems there was a broken connection attempt and we need to remove the previous broken connection data.

Next Steps: Remove FB for WooCommerce from Database

What we want to do next is to completely remove the Facebook for WooCommerce data stored in your WordPress database.

– First of all, please backup your database [Important]

– Deactivate Facebook for WooCommerce

– Please navigate to your phpMyAdmin page, you might want to ask your host if you’re not sure, and then navigate to the SQL section and paste the code below into the white box, lastly please click Go:

Link to image: https://d.pr/3iYHSw

Click for the code to paste.

Sidenote: Sometimes some WordPress database has a unique table prefix, the most common prefix is wp, so the table will start like wp_options, but if your database has a different prefix, please ensure to adjust accordingly the above code.

Once, the above data removal is completed, please reactivate Facebook for WooCommerce and then go back to Marketing > Facebook, and click Get Started.

I hope that helps!

Unfortunately, I get this error ??
Error

Hey there @ptptpt,

Looks like you haven’t selected the database correctly. Please follow the sequence in the screenshot here. Please look for the table wp_options and select that for step 2 and then run the command.

Hope that helps.

Unfortunately, still the same; / I also cleaned the facebook settings for woocommerce in: woocommerce-status, but it also did not do anything

Hey @ptptpt,

Sorry to hear you are still having trouble connecting your store to Facebook ??

Unfortunately, still the same; / I also cleaned the facebook settings for woocommerce in: woocommerce-status, but it also did not do anything

Hmm, I think it would be best for us to take a closer look at your site. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further over there!

Given that we’ll be supporting you further via WooCommerce.com, I’ll go ahead and mark this thread as resolved now. We look forward to hearing from you via WooCommerce.com!